Resolution Time. Riela will use reasonable endeavours to resolve problems as swiftly as possible, and will aim to, where the resolution or workaround is within ▇▇▇▇▇’▇ control, either provide a workaround or resolve the issue within the following timescales: 180 mins 360 mins 2 days 7 days 21 days Where the resolution or workaround is not fully within Riela’s control, Riela shall use reasonable endeavours to bring it under our full control and work with relevant 3rd Parties to achieve the same.
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Resolution Time. Riela will use reasonable endeavours to resolve problems as swiftly as possible, and will aim to, where the resolution or workaround is within ▇▇▇▇▇’▇ Riela’s control, either provide a workaround or resolve the issue within the following timescales: 180 mins 360 mins 2 days 7 days 21 days Where the resolution or workaround is not fully within Riela’s control, Riela shall use reasonable endeavours to bring it under our full control and work with relevant 3rd Parties to achieve the same.
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Sources: Master Services Agreement