Common use of RESOLVING PROBLEMS Clause in Contracts

RESOLVING PROBLEMS. 96.1 It is possible that problems will arise during the course of our employment relationship. Problems should be resolved in good faith, as close to the point of origin as possible and through a process which is timely, fair and reasonable. 96.2 If you, the PSA or MBIE identify a problem, reasonable steps should be taken to let the other party know about the issue. Where you wish to raise a problem, this will almost always involve you first talking to your manager (or their manager, or another manager or Human Resources, if it is not appropriate to talk to your manager).A discussion is all it may take to resolve the matter. 96.3 You are entitled to be represented or supported at any time when addressing a problem. You can choose to be represented or supported by a PSA delegate or organiser, a colleague, a friend, a member of your family or whānau, a professional advisor, or any other person. 96.4 Where possible, problems should be resolved between you and your manager without recourse to external institutions. However, you are encouraged to seek advice where appropriate. You and MBIE have the right to access the services provided by the Mediation Service of MBIE, the Employment Relations Authority or the Employment Court, and in some cases the Human Rights Commission, to help resolve issues. 96.5 If you believe you have a personal grievance or dispute (as defined in the Employment Relations Act 2000) you must raise It or make reasonable efforts to raise it with an appropriate manager within 90 days of the alleged action or the date it came to your attention, whichever is the later. 96.6 If you wish to raise a personal grievance more than 90 days after the alleged action occurred or the date upon which the alleged action came to your notice (whichever is the later) you must either seek MBIE’s agreement or apply to the Employment Relations Authority to do so. 96.7 Further information concerning employment relationship problems, including information about raising and dealing with personal grievances and disputes, is in Human Resources Policy – Resolving Employment Relationship Problems.

RESOLVING PROBLEMS. 96.1 93.1 It is possible that problems will arise during the course of our employment relationship. Problems should be resolved in good faith, as close to the point of origin as possible and through a process which is timely, fair and reasonable. 96.2 93.2 If you, the PSA or MBIE identify a problem, reasonable steps should be taken to let the other party know about the issue. Where you wish to raise a problem, this will almost always involve you first talking to your manager people leader (or their manager, or another manager or Human ResourcesPeople and Culture, if it is not appropriate to talk to your manager).A people leader). A discussion is all it may take to resolve the matter. 96.3 93.3 You are entitled to be represented or supported at any time when addressing a problem. You can choose to be represented or supported by a PSA delegate or organiser, a colleague, a friend, a member of your family or whānau, a professional advisor, advisor or any other person. 96.4 93.4 Where possible, problems should be resolved between you and your manager people leader without recourse to external institutions. However, you are encouraged to seek advice where appropriate. You and MBIE have the right to access the services provided by the Mediation Service of MBIE, the Employment Relations Authority or Authority, the Employment CourtCourt or higher courts where appropriate, and in some cases the Human Rights Commission, to help resolve issues. 96.5 93.5 If you believe you have a personal grievance or dispute (as defined in the Employment Relations Act 2000) you must raise It it or make reasonable efforts to raise it with an appropriate manager people leader within 90 days of the alleged action or the date it came to your attention, whichever is the later. 96.6 93.6 If you wish to raise a personal grievance more than 90 days after the alleged action occurred or the date upon which the alleged action came to your notice (whichever is the later) ), you must either seek MBIE’s agreement or apply to the Employment Relations Authority to do so. 96.7 93.7 Further information concerning employment relationship problems, including information about raising and dealing with personal grievances and disputes, is in Human Resources Policy – Resolving Employment Relationship ProblemsMBIE’s policies and procedures.