Response and Resolution Times. 5.1 The tables below outline the target Response Times and Resolution Times in line with the Priority levels as specified in Clause 4. The hours stated are working hours based on Prime Service Hours as defined in Clause 2.2.2.
Appears in 3 contracts
Sources: Master Services Agreement, Master Subscription Services Agreement, Master Subscription Services Agreement
Response and Resolution Times. 5.1 3.1 The tables below outline the target Response Times and Resolution Times in line with the Priority levels as specified in Clause 4. The hours stated are working hours based on Prime Service Hours as defined in Clause 2.2.22.2.
Appears in 3 contracts
Sources: Master Services Agreement, Master Subscription Services Agreement, Master Subscription Services Agreement