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Common use of Response and Resolution Times Clause in Contracts

Response and Resolution Times. Appendix A

Appears in 3 contracts

Sources: Soho Enhanced It Package Agreement, Soho Enhanced It Package Agreement, Soho Enhanced It Package Agreement

Related Clauses

  • DNS resolution RTT
  • ERROR RESOLUTION NOTICE
  • UDP DNS resolution RTT
  • TCP DNS resolution RTT
  • Problem Resolution

Parent Clauses

  • Miscellaneous
  • General
  • Service Levels
  • Support Services
  • Customer Service Help Desk

Sub-Clauses

  • SERVICE LEVEL AGREEMENT RESPONSE TIMES AND TARGETS PER INCIDENT
  • Unscheduled Downtime Communication and Resolution
  • Guide on Response and Resolution Times
  • Minor Problems
  • Severity Level Three
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