Common use of Response Expectations Clause in Contracts

Response Expectations. If services for which ▇▇▇▇▇ Fargo Bank is responsible fail to operate in conformance with the agreed specification or applicable documentation, either ▇▇▇▇▇ Fargo Bank will itself note the problem or PayPal may notify ▇▇▇▇▇ Fargo Bank by calling the ▇▇▇▇▇▇ ▇▇▇▇ Operations at ▇▇▇-▇▇▇-▇▇▇▇, Option 2, available on a 24×7 basis. If services for which PayPal is responsible fail to operate in conformance with the agreed specification on applicable documentation, either PayPal will itself note the problem or ▇▇▇▇▇ Fargo Bank may notify PayPal's Senior Director of Financial Systems of the problem by email or by telephone. ▇▇▇▇▇ Fargo Bank or PayPal, as the case may be, will immediately classify the problem and assign engineers to resolve problems at the level of effort indicated by the Response Expectation Table. New cases will be classified at level 3 until a determination can be made. ▇▇▇▇▇ Fargo Bank or PayPal, as the case may be, may reclassify a problem as work arounds are developed or the severity is diminished, subject to the consent of the other of PayPal or ▇▇▇▇▇ Fargo Bank, as the case may be, (such consent not to be unreasonably withheld or delayed). Both parties will make best efforts to provide ongoing and timely updates on the status and progress of problem resolution.