Response Time Targets Sample Clauses

The Response Time Targets clause sets specific deadlines within which a party must respond to requests, inquiries, or issues raised under the agreement. Typically, this clause outlines the maximum allowable time frames for acknowledging and addressing communications, such as support tickets or service requests, and may differentiate between types of issues based on urgency or severity. Its core practical function is to ensure timely communication and action, thereby minimizing delays and setting clear expectations for responsiveness between the parties.
Response Time Targets. When an Error is reported, State Street will use commercially reasonable efforts to comply with the Response Time Target in accordance with the terms as set forth in Section III.
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Response Time Targets. Sumo Logic shall exercise commercially reasonable efforts to provide the Initial Response Time to Errors reported by You in accordance with the priority level. Priority Professional Enterprise Premium P1 1 Hour 1 Hour 0.5 Hour
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Response Time Targets. Provider targets the following response times for emergencies, but these are not guarantees: ● During business hours: Initial response within 2 hours ● Outside business hours: Initial response within 4 hours
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Response Time Targets. ● Critical Issues: Foyer commits to responding to critical issues (such as complete service outage) within 1 hour during business hours ● Major Issues: Responses to major issues (significant degradation in service functionality without workaround) will be provided within 4 hours within business hours ● Minor Issues: Responses to minor issues (non-critical bugs) will be provided within 24 hours. ● General Inquiries: General support inquiries will receive a response within 2 business days
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Response Time Targets. Response times will be reported for the following types of incident: 1 Immediately Life Threatening Incidents 2 Potentially Life Threatening Incidents, and 3 Non Emergency Incidents ProQA is an internationally recognised medical dispatch system and triage tool. The definitions for the various ProQA determinant levels are in the Service Schedule glossary. The determinant level assigned to each incident will form the basis of classifying the type of incident. Type of Incident Urban service area (Main urban centres > 15,000 population – responses within city boundary as specified on service area map) Rural service area (Rural areas surrounding urban cities, or non-remote rural areas, or minor urban/provincial town centres < 15,000 population as specified on service area map) Remote rural service area (Very rural and remote locations as specified on service area map) Immediately Life Threatening Emergency Incidents Arrive at request point within 8 minutes from time of sufficient information collected for the call to be entered into the queue for 50% of calls Arrive at request point within 20 minutes from time of sufficient information collected for the call to be entered into the queue for 95% of calls Arrive at request point within 12 minutes from time of sufficient information collected for the call to be entered into the queue for 50% of calls Arrive at request point within 30 minutes from time of sufficient information collected for the call to be entered into the queue for 95% of calls Arrive at request point within 25 minutes from time of sufficient information collected for the call to be entered into the queue for 50% of calls Arrive at request point within 60 minutes from time of sufficient information collected for the call to be entered into the queue for 95% of calls Potentially Life Threatening Emergency Incidents Arrive at request point within 20 minutes from the time of sufficient information collected for the call to be entered into the queue for 80% of calls Arrive at request point within 30 minutes from the time of sufficient information collected for the call to be entered into the queue for 80% of calls Arrive at request point within 60 minutes from the time of sufficient information collected for the call to be entered into the queue for 80% of calls Non Emergency Incidents Time out as requested or specified by control and within normal road restrictions Time out as requested or specified by control and within normal road restrictions Time...
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Response Time Targets. Response Time Targets vary between Standard Support and Advanced Support, as selected by the Client: Standard Support: Advanced Support: Incidents Incidents • S1: 2h • S1: 1h • S2: 4h • S2: 2h • S3: 8h • S3: 6h • S4: 16h • S4: 16h Service requests • Urgent: 2h Service requests • Urgent: 2h • Non-urgent: 16h • Non-urgent: 16h Changes • Reviewed within 16h Changes • Reviewed within 8h
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Related to Response Time Targets

  • Response Times ▇▇▇▇▇▇ Solutions shall be responsive and timely to technical support calls/inquires made by the Client. The Client will first make support inquires through their qualified system administrators to assure the policies and business practices of the Client are enforced prior to contacting ▇▇▇▇▇▇ Solutions. The timeliness of the response is dependent upon the severity of the issue/support problem, as defined below: The severity* of the issue/support problem shall determine the average problem resolution response time in any calendar month of the contract as follows:

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Project/Milestones Taxpayer provides refrigerated warehousing and logistic distribution services to clients throughout the United States. In consideration for the Credit, Taxpayer agrees to invest in a new refrigeration and distribution facility in the ▇▇▇▇▇▇▇▇▇ Park area of Sacramento, California, and hire full-time employees (collectively, the “Project”). Further, Taxpayer agrees to satisfy the milestones as described in Exhibit A (“Milestones”) and must maintain Milestones for a minimum of three (3) taxable years thereafter. In the event Taxpayer employs more than the number of full-time employees, determined on an annual full-time equivalent basis, than required in Exhibit A, for purposes of satisfying the “Minimum Annual Salary of California Full-time Employees Hired” and the “Cumulative Average Annual Salary of California Full-time Employees Hired,” Taxpayer may use the salaries of any of the full-time employees hired within the required time period. For purposes of calculating the “Minimum Annual Salary of California Full-time Employees Hired” and the “Cumulative Average Annual Salary of California Full-time Employees Hired,” the salary of any full-time employee that is not employed by Taxpayer for the entire taxable year shall be annualized. In addition, the salary of any full-time employee hired to fill a vacated position in which a full-time employee was employed during Taxpayer’s Base Year shall be disregarded.

  • Safety Objectives 55.1 The Parties recognise the potentially hazardous nature of the construction industry. To this end, the Parties to the Agreement are committed to continuous improvement in occupational health and safety standards through the implementation of an organisational framework which involves all Parties in protecting Employees’ health and safety. 55.2 In meeting these objectives, the Parties have agreed to consider a broad agenda through the consultative processes established by this Agreement. Such an agenda will include: (a) measures designed to include the safe operation of plant and equipment; (b) training issues including specific hazards, health and safety systems, and site induction; (c) management of occupational health and safety through a comprehensive approach which aims to control hazards at their source, reduce the incidence and costs of occupational injuries and illnesses; and (d) risk of fatigue (see clauses 38.5 and 38.6). 55.3 The Employer will comply with all relevant work health and safety legislation, including the OHS Act, workers compensation legislation, regulations, codes of practice and relevant and appropriate Australian and Industry Standards produced or recognised by WorkSafe Victoria.