Initial Response Time definition
Initial Response Time means the period commencing when an Error is first reported by Customer’s Technical Contact(s) in the manner required by this Policy and ending when a member of the Qlik technical support team logs the report as a Support Case and responds to the Technical Contact(s) by telephone, email, Live Chat or through the Support Portal.
Initial Response Time means the Time within which ISC confirms receipt of any Incident reported to it by You, mentioning the registration number in ISC’s online support system (JIRA), if necessary, asking for clarification, documentation, description or additional information from You and, if possible, identifying the person dedicated to delivering technical support.
Initial Response Time means the time it takes Productsup to acknowledge the reporting of an Incident.
Examples of Initial Response Time in a sentence
The actual time required to fully resolve an Issue, if full resolution occurs, may be longer than the Initial Response Time.
More Definitions of Initial Response Time
Initial Response Time means the elapsed time between the receipt of incident notification or escalation and the target time within which Synacor begins support as verified by a verbal or email confirmation to Client.
Initial Response Time means the Time within which ISA confirms receipt of any Incident reported to it by You, mentioning the registration number in ISA’s online support system (JIRA), if necessary, asking for clarification, documentation, description or additional information from You and, if possible, identifying the person dedicated to delivering technical support.
Initial Response Time is the time for a return call from ClearCommerce to HP to acknowledge the error and to estimate the time for delivery of the resolution.
Initial Response Time means the elapsed time, during the applicable Support Cover Time, between when Clinithink is formally notified of a Support Request by Licensee and the time that Clinithink acknowledges receipt of the Support Request and advises Licensee of the next action to be taken.
Initial Response Time means the time it takes for Ordering Company to reach a Subject Matter Expert once Ordering Company contacts Supplier Call Receipt group.
Initial Response Time means the period commencing when an Error is first reported by Customer’s Technical Contact(s) in the manner required by this Policy and ending when a member of the Mail & Deploy technical support team logs the report as a Support Case and responds to the Technical Contact(s) by telephone, email or through the Support Portal.
Initial Response Time means the target for the elapsed period measured from the time that Customer raises a Support Call until Supplier provides a response which is Supplier’s acknowledgment of a Support Call received from Customer.