RESPONSE TO CALLS. A. The operator shall respond to calls 24 hours a day, seven (7) days a week, within the maximum response time limits established by the Area commander. B. An operator or tow truck driver shall respond with a properly equipped tow truck of the class required to tow the vehicle, perform vehicle recovery (e.g., rollover, down embankment), provide service (e.g., fuel, flat tire change), and be in possession of the appropriate class of driver license, applicable endorsements, and permits. 1) Any applicable permits (e.g., load variance, oversize) shall be valid and maintained in the tow truck. C. The operator shall advise CHP dispatch, at the time of notification, if they are either unable to respond or unable to meet the maximum response time. 1) If, after accepting the call, the operator is unable to respond or will be delayed in responding, the operator shall immediately notify the appropriate CHP communications center. D. A failure or refusal to respond to towing or service calls, and/or repeated failures to meet maximum response time requirements, without justification, shall result in disciplinary action. (This includes refusing to respond for junk vehicle calls. Justification for failure or refusal to respond to calls shall be determined by the CHP.) E. If service, other than towing, recovery, and load salvage, is canceled by the vehicle’s registered owner or agent, no lien shall arise for the service unless the operator has presented a written statement to the vehicle’s registered owner or agent for the signed authorization of services to be performed pursuant to Section 3068(a) CC. 1) The operator shall not attempt to take possession of a vehicle in order to establish a lien for any non-towing services performed, or initiated and subsequently canceled. F. Nothing shall prohibit a Class B, C, or D tow truck from maintaining a place on a lighter class rotation tow list, provided the tow truck meets the equipment specifications for that class of operation. 1) Regardless of the class of tow truck utilized or responding to the call, charges shall not be more than for the class of vehicle towed or serviced, except when vehicle recovery operations require a larger class tow truck. G. One tow company per vehicle shall be dispatched to a multi-car incident unless the Area commander has established local policy which allows an operator to dispatch more than one tow truck to a multiple vehicle crash scene in response to a rotation tow call. H. If two or more operators are called to the same incident, distribution of the vehicles shall be at the discretion of the CHP incident commander. I. When an operator will be temporarily unavailable to provide services due to a pre-planned or scheduled activity, the operator shall notify the Area command at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability. J. Only tow truck personnel and equipment requested shall respond to a CHP call (e.g., tow truck driver bringing significant others, family members, friends, or pets, is not allowed).
Appears in 4 contracts
Sources: Tow Service Agreement, Tow Service Agreement, Tow Service Agreement
RESPONSE TO CALLS. A. The operator shall respond to calls 24 hours a day, seven (7) days a week, within the 30-minute maximum response time limits limit established by the Area commanderEPD.
B. Contractor shall arrive at the site at which the vehicle to be towed is located within twenty (20) minutes of receiving a telephone request from the EPD Dispatch Center. Contractor will advise the Communications Center if, at the time of receiving a request for services from the Communications Center, Contractor anticipates it will be unable to respond within twenty (20) minutes. If Contractor fails to arrive at the site at which the vehicle to be towed is located within twenty (20) minutes, or if Contractor passes on a tow without good cause as determined by the City, the City shall have the right to have the vehicle towed by another Contractor. Repeated failure to meet the response standards set forth above shall constitute a material breach of this Agreement.
C. An operator or tow truck driver shall respond with a properly equipped tow truck of the class required to tow the vehicle, perform vehicle recovery (e.g., rollover, down embankment), provide service (e.g., fuel, flat tire change), and be in possession of the appropriate class of driver license, applicable endorsements, and permits.
1) Any applicable permits (e.g., load variance, oversize) shall be valid and maintained in the tow truck.
C. D. The operator shall advise CHP EPD dispatch, at the time of notification, if they are either unable to respond or unable to meet the maximum response time.
1) If, after accepting the call, the operator is unable to respond or will be delayed in responding, the operator shall immediately notify the appropriate CHP communications centerEPD Dispatcher.
D. E. A failure or refusal to respond to towing or service calls, and/or repeated failures to meet maximum response time requirements, without justification, shall result in disciplinary action. (This includes refusing to respond for junk vehicle calls. Justification for failure or refusal to respond to calls shall be determined by being removed from the CHPprogram.)
E. F. If service, other than towing, recovery, and load salvage, is canceled by the vehicle’s 's registered owner or agent, no lien shall arise for the service unless the operator has presented a written statement to the vehicle’s 's registered owner or agent for the signed authorization of services to be performed pursuant to Section 3068(a) CC.
1) The operator shall not attempt to take possession of a vehicle in order to establish a lien for any non-towing services performed, performed or initiated and subsequently canceled.
F. Nothing shall prohibit a Class B, C, or D tow truck from maintaining a place on a lighter class rotation tow list, provided the tow truck meets the equipment specifications for that class of operation.
1) Regardless of the class of tow truck utilized or responding to the call, charges shall not be more than for the class of vehicle towed or serviced, except when vehicle recovery operations require a larger class tow truck.
G. One tow company per vehicle shall be dispatched to a multi-car incident unless the Area commander has established EPD may establish local policy which allows an operator to dispatch more than one tow truck to a multiple vehicle crash collision scene in response to a rotation tow call.
H. If two or more operators are called to the same incident, distribution of the vehicles shall be at the discretion of the CHP EPD incident commander.
I. When an operator will be temporarily unavailable to provide services due to a pre-pre- planned or scheduled activity, the operator shall notify the Area command EPD at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability.
J. Only tow truck personnel and equipment requested shall respond to a CHP call call. As described in section 2(A), 2(B) or 2(C), (e.g., tow truck driver bringing significant othersgirlfriend, family members, friendschildren, or petstheir dog, is not allowed).
1) Exception would be responding a tow truck driver trainee with an approved rotation tow truck driver and only if an approved CHP 234F, Tow Operator/Driver Information, and documentation of tow truck driver training has already been submitted for the trainee to the EPD.
K. An operator/tow truck driver shall not respond to any call assigned to another operator or re-assign a call to another tow operator, unless requested to do so by the EPD.
1) Nothing would preclude the assigned operator/tow truck driver from responding to an incident to ascertain if additional assistance or equipment is required.
L. There shall be no additional charge for any personnel or equipment which is not necessary to perform the required service.
M. There may be times when the operator/tow truck driver assigned the initial call, may require assistance from an additional operator/tow truck driver.
1) The assigned operator/tow truck driver may, with the concurrence of the EPD Incident Commander, request a specific operator/tow truck driver for additional assistance.
N. There may be times when an operator/tow truck driver, who was not called to the scene, comes upon a collision scene where a vehicle or vehicles are blocking a roadway and the on-scene officer requests assistance in clearing the roadway.
1) In such a case, the operator/tow truck driver may be requested by the officer to move the vehicle to a safe location and leave it.
2) There shall be no charge for this assistance and the assistance provided shall not change the operator's place in the rotation.
O. EPD shall endeavor to provide calls to all companies that are parties to a Tow Services Agreement with the City in the order in which the companies are randomly listed by EPD on the tow rotation lists described within Section 2. Notwithstanding any of the foregoing, however, nothing in this Section 6 shall be construed as giving the operator any continuing expectation, right, or entitlement to respond to calls by EPD in any order, at any regular interval, or at all. EPD shall have sole discretion to make determinations on a case-by-case basis as to whether an operator next in order should be given the call based upon the skills, qualifications, capacity, availability, and prior experience with the operator. EPD has sole discretion to determine at any time that an operator next in order is not to be given on the call on any of these bases. In such event, operator agrees that it has no rights, remedies, or recourse to contest or challenge this decision.
Appears in 1 contract
Sources: Tow Service Agreement
RESPONSE TO CALLS. A. The operator shall respond to calls 24 hours a day, seven (7) days a week, within the maximum response time limits established by the Area commander.
B. An operator or tow truck driver shall respond with a properly equipped tow truck of the class required to tow the vehicle, perform vehicle recovery (e.g., rollover, down embankment), provide service (e.g., fuel, flat tire change), and be in possession of the appropriate class of driver license, applicable endorsements, and permits.
1) Any applicable permits (e.g., load variance, oversize) shall be valid and maintained in the tow truck.
C. The operator shall advise CHP dispatch, at the time of notification, if they are either unable to respond or unable to meet the maximum response time.
1) If, after accepting the call, the operator is unable to respond or will be delayed in responding, the operator shall immediately notify the appropriate CHP communications center.
D. A failure or refusal to respond to towing or service calls, and/or repeated failures to meet maximum response time requirements, without justification, shall result in disciplinary action. (This includes refusing to respond for junk vehicle calls. Justification for failure or refusal to respond to calls shall be determined by the CHP.)
E. If service, other than towing, recovery, and load salvage, is canceled by the vehicle’s registered owner or agent, no lien shall arise for the service unless the operator has presented a written statement to the vehicle’s registered owner or agent for the signed authorization of services to be performed pursuant to Section 3068(a) CC.or
1) The operator shall not attempt to take possession of a vehicle in order to establish a lien for any non-towing services performed, or initiated and subsequently canceled.
F. Nothing shall prohibit a Class B, C, or D tow truck from maintaining a place on a lighter class rotation tow list, provided the tow truck meets the equipment specifications for that class of operation.
1) Regardless of the class of tow truck utilized or responding to the call, charges shall not be more than for the class of vehicle towed or serviced, except when vehicle recovery operations require a larger class tow truck.
G. One tow company per vehicle shall be dispatched to a multi-car incident unless the Area commander has established local policy which allows an operator to dispatch more than one tow truck to a multiple vehicle crash collision scene in response to a rotation tow call.
H. If two or more operators are called to the same incident, distribution of the vehicles shall be at the discretion of the CHP incident commander.
I. When an operator will be temporarily unavailable to provide services due to a pre-planned or scheduled activity, the operator shall notify the Area command at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability.
J. Only tow truck personnel and equipment requested shall respond to a CHP call (e.g., tow truck driver bringing significant others, family members, friends, or pets, is not allowed).
Appears in 1 contract
Sources: Tow Service Agreement
RESPONSE TO CALLS. A. The operator shall respond to calls 24 hours a day, seven (7) days a week, within the 30-minute maximum response time limits limit established by the Area commanderEPD.
B. Contractor shall arrive at the site at which the vehicle to be towed is located within twenty (20) minutes of receiving a telephone request from the EPD Dispatch Center. Contractor will advise the Communications Center if, at the time of receiving a request for services from the Communications Center, Contractor anticipates it will be unable to respond within twenty (20) minutes. If Contractor fails to arrive at the site at which the vehicle to be towed is located within twenty (20) minutes, or if Contractor passes on a tow without good cause as determined by the City, the City shall have the right to have the vehicle towed by another Contractor. Repeated failure to meet the response standards set forth above shall constitute a material breach of this Agreement.
C. An operator or tow truck driver shall respond with a properly equipped tow truck of the class required to tow the vehicle, perform vehicle recovery (e.g., rollover, down embankment), provide service (e.g., fuel, flat tire change), and be in possession of the appropriate class of driver license, applicable endorsements, and permits.
1) Any applicable permits (e.g., load variance, oversize) shall be valid and maintained in the tow truck.
C. D. The operator shall advise CHP EPD dispatch, at the time of notification, if they are either unable to respond or unable to meet the maximum response time.
1) If, after accepting the call, the operator is unable to respond or will be delayed in responding, the operator shall immediately notify the appropriate CHP communications centerEPD Dispatcher.
D. E. A failure or refusal to respond to towing or service calls, and/or repeated failures to meet maximum response time requirements, without justification, shall result in disciplinary action. (This includes refusing to respond for junk vehicle calls. Justification for failure or refusal to respond to calls shall be determined by being removed from the CHPprogram.)
E. F. If service, other than towing, recovery, and load salvage, is canceled by the vehicle’s 's registered owner or agent, no lien shall arise for the service unless the operator has presented a written statement to the vehicle’s 's registered owner or agent for the signed authorization of services to be performed pursuant to Section 3068(a) CC.
1) The operator shall not attempt to take possession of a vehicle in order to establish a lien for any non-towing services performed, performed or initiated and subsequently canceled.
F. Nothing shall prohibit a Class B, C, or D tow truck from maintaining a place on a lighter class rotation tow list, provided the tow truck meets the equipment specifications for that class of operation.
1) Regardless of the class of tow truck utilized or responding to the call, charges shall not be more than for the class of vehicle towed or serviced, except when vehicle recovery operations require a larger class tow truck.
G. One tow company per vehicle shall be dispatched to a multi-car incident unless the Area commander has established EPD may establish local policy which allows an operator to dispatch more than one tow truck to a multiple vehicle crash collision scene in response to a rotation tow call.
H. If two or more operators are called to the same incident, distribution of the vehicles shall be at the discretion of the CHP EPD incident commander.
I. When an operator will be temporarily unavailable to provide services due to a pre-pre- planned or scheduled activity, the operator shall notify the Area command EPD at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability.
J. Only tow truck personnel and equipment requested shall respond to a CHP call call. As described in section 2(A), 2(B) or 2(C), (e.g., tow truck driver bringing significant othersgirlfriend, family members, friendschildren, or petstheir dog, is not allowed).
1) Exception would be responding a tow truck driver trainee with an approved rotation tow truck driver and only if an approved CHP 234F, Tow Operator/Driver Information, and documentation of tow truck driver training has already been submitted for the trainee to the EPD.
K. An operator/tow truck driver shall not respond to any call assigned to another operator or re-assign a call to another tow operator, unless requested to do so by the EPD.
1) Nothing would preclude the assigned operator/tow truck driver from responding to an incident to ascertain if additional assistance or equipment is required.
L. There shall be no additional charge for any personnel or equipment which is not necessary to perform the required service.
M. There may be times when the operator/tow truck driver assigned the initial call, may require assistance from an additional operator/tow truck driver.
1) The assigned operator/tow truck driver may, with the concurrence of the EPD Incident Commander, request a specific operator/tow truck driver for additional assistance.
N. There may be times when an operator/tow truck driver, who was not called to the scene, comes upon a collision scene where a vehicle or vehicles are blocking a roadway and the on-scene officer requests assistance in clearing the roadway.
1) In such a case, the operator/tow truck driver may be requested by the officer to move the vehicle to a safe location and leave it.
2) There shall be no charge for this assistance and the assistance provided shall not change the operator's place in the rotation.
O. EPD shall endeavor to provide calls to all companies that are parties to a Tow Services Agreement with the City in the order in which the companies are randomly listed by EPD on the tow rotation lists described within Section 2. Notwithstanding any of the foregoing, however, nothing in this Section 6 shall be construed as giving the operator any continuing expectation, right, or entitlement to respond to calls by EPD in any order, at any regular interval, or at all. EPD shall have sole discretion to make determinations on a case-by-case basis as to whether an operator next in order should be given the call based upon the skills, qualifications, capacity, availability, and prior experience with the operator. EPD has sole discretion to determine at any time that an operator next in order is not to be given on the call on any of these bases. In such event, operator agrees that it has no rights, remedies, or recourse to contest or challenge this decision.
Appears in 1 contract
Sources: Tow Service Agreement