Common use of RESPONSE TO CALLS Clause in Contracts

RESPONSE TO CALLS. All incoming calls will be answered within five 37 (5) rings. Any call “on-hold” in excess of one and one half (1.5) minutes shall have the option to 38 remain “on-hold” or to be switched to a message center where Service Recipient can leave a 39 message. CONTRACTOR’S customer service representative shall return Service Recipient 40 calls. For all messages left before 3:00 p.m., all “call backs” shall be attempted a minimum of 41 one time prior to 5:00 p.m. on the day of the call. For messages left after 3:00 p.m., all “call 42 backs” shall be attempted a minimum of one time prior to noon the next Work Day.