Common use of RESPONSE TO CALLS Clause in Contracts

RESPONSE TO CALLS. ‌ A. The operator shall respond to calls 24 hours a day, seven days a week, within the maximum response time of twenty (20) minutes. This maximum response time must be met at a minimum of ninety-five percent (95%) of the time. The response times will be averaged to determine if the operator is meeting this requirement. The operator shall respond with a tow truck of the class required to tow the vehicle specified by the PRPD. The operator shall advise PRPD dispatch, at the time of notification, if it is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the operator is unable to respond or will be delayed in responding, the PRPD dispatcher will notify the on duty supervisor. 82476.01002\10680674. 4 07-21-15 CC Agenda Item 12 Page 11 of 66 1) A failure to respond to perform required towing or service and/or repeated failures to meet maximum response time requirements shall constitute failure to comply with the terms and conditions of this TSA. 2) The Chief of Police may take immediate action, as set forth in Section 20 below, for any violation of the requirement to respond within the maximum response time. 3) When an operator will be temporarily unavailable to provide services due to a pre-planned or scheduled activity, the operator shall notify a PRPD supervisor at least 24 hours prior to the date services will be unavailable, noting the dates and times of the unavailability. B. The tow operator, or operator’s employees responding to a call, shall perform the requested towing or service unless the requested equipment is inadequate for the service to be performed. C. Only tow truck personnel and equipment requested shall respond to a PRPD call. An operator shall not respond to a PRPD call assigned to another operator or reassign a call to another tow operator, unless requested to do so by the PRPD. 1) Nothing precludes an assigned operator from responding to an incident to ascertain if additional assistance or equipment is required. The operator shall not charge for any personnel or equipment that is not necessary and/or was not requested to perform the required service. 2) There may be times when an operator who receives an assignment may require the assistance of an additional operator at the scene. If approved by the scene manager, an operator may request that a specific operator be called for assistance. The request for such assistance shall be routed through the PRPD. 3) There may be times when an operator, without being called, comes upon a collision scene where a vehicle or vehicles are blocking a roadway and the officer requests assistance in clearing the roadway. In such a case, the operator may be requested to move the vehicle to a safe location, as directed by the officer, and then leave. There shall be no charge for this assistance and the assistance provided shall not change the operator’s place in the rotation.

RESPONSE TO CALLS. ‌ A. The operator shall be able to respond to Beaumont Police Department calls 24 twenty-four (24) hours a day. Response time should not exceed thirty (30) minutes under normal conditions; however, seven days a week, within the maximum response time of twenty (20) minutes. This maximum response time must be met at a minimum of ninety-five percent (95%) of the time. The response times day, traffic, and weather conditions will be averaged to determine if taken into consideration by the operator is meeting this requirementofficer at the scene. The operator shall respond with a tow truck of will advise the class required to tow the vehicle specified by the PRPD. The operator shall advise PRPD dispatchBeaumont Police Dispatch, at the time of notification, if it is they are either unable to respond or unable to meet the maximum response time. If, after accepting the call, the operator is unable to respond or will be delayed in responding, the PRPD dispatcher will operator shall immediately notify the on duty supervisordispatch. 82476.01002\10680674The operator shall not assign calls to other operators. 4 07-21-15 CC Agenda Item 12 Page 11 of 66 1) A Repeated failure to respond to perform required towing or service and/or repeated failures failure(s) to meet the maximum response time requirements requirements, on a continual basis, shall constitute failure to comply with the terms and conditions of this TSAagreement and will result in removal of such operator from the rotation list. 2) The Chief of Police may take immediate action, as set forth in Section 20 below, for any violation of the requirement to respond within the maximum response time. 3) B. When an operator will be temporarily unavailable to provide services due to a pre-planned or scheduled activity, e.g., vacation, maintenance, medical leave, etc., the operator shall notify a PRPD supervisor the Beaumont Police Department at least 24 hours prior to the date that services will be unavailable, noting the times and dates and times of the unavailability. B. The tow operator. In the event the operator gives notice to the Beaumont Police Department that it cannot provide the service, or operator’s employees responding the next operator on rotation will be called in to a call, shall perform fill in the requested towing or service unless the requested equipment is inadequate for the service to be performedvoid. C. Only tow truck personnel and equipment requested There may be times when the operator assigned the initial Beaumont Police Department call may require the assistance of an additional operator at the scene. The operator assigned the initial call may, subject to prior approval of the officer on the scene, request a specific operator for assistance. The request shall respond be routed to a PRPD call. the additional operator through the Beaumont Police Department. D. An operator shall not respond to a PRPD Beaumont Police Department call assigned to another operator or reassign a call to another tow operator, unless requested to do so by the PRPD. 1) Nothing precludes an assigned Beaumont Police Department. This shall not preclude the operator from responding deploying a second driver to an incident to ascertain if additional assistance or equipment is required. The operator There shall not be no additional charge for any personnel or equipment that is not necessary and/or was not requested to perform the required service. 2) There may be times when an operator who receives an assignment may require the assistance of an additional operator at the scene. If approved by the scene manager, an operator may request that a specific operator be called for assistance. The request for such assistance shall be routed through the PRPD. 3) There may be times when an operator, without being called, comes upon a collision scene where a vehicle or vehicles are blocking a roadway and the officer requests assistance in clearing the roadway. In such a case, the operator may be requested to move the vehicle to a safe location, as directed by the officer, and then leave. There shall be no charge for this assistance and the assistance provided shall not change the operator’s place in the rotation.