Common use of Scheduled Interpreter Requests Clause in Contracts

Scheduled Interpreter Requests. For scheduled events, DCF Personnel shall make a qualified interpreter available at the time of the scheduled appointment. If an interpreter fails to appear for the scheduled appointment, DCF Personnel shall take whatever additional actions are necessary to make a qualified interpreter available to the deaf or hard-of- hearing Customer or Companion as soon as possible, but in no case later than two (2) hours after the scheduled appointment. DCF shall document the steps taken to ensure effective communication for all deaf or hard-of-hearing Customers or Companions within the Auxiliary Aid Services Record (Section G.8). DCF shall summarize within regular Compliance Reports the information captured by each DCF Direct Service Facility and DCF Contract Agency within the Auxiliary Aid/Service Records or Customer’s case record, respectively (Section M.2). Both OCR and DCF may use these Auxiliary Aid/Service Records to determine whether DCF is in Substantial Compliance with the terms of this Agreement (Section B.18).