Scope of Included Services Clause Samples

The "Scope of Included Services" clause defines the specific services that a provider is obligated to deliver under an agreement. It typically lists or describes the tasks, deliverables, or activities that are covered, and may reference attached schedules or detailed descriptions. By clearly outlining what is and is not included, this clause helps prevent misunderstandings and disputes about service expectations, ensuring both parties have a shared understanding of the contractual obligations.
Scope of Included Services. Company will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. The Company will decide whether to perform IT Services at the Service Address or off site. Client agrees not to make unreasonable requests for services. See Appendix A.
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Scope of Included Services. Consultant will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. Consultant will decide whether to perform IT Services at the Service Address or off-site. Client agrees not to make unreasonable requests for services. See Exhibit A.
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Scope of Included Services. IT Genie will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. IT Genie will decide whether to perform IT Services at the Service Address or off-site (remotely.) Customer agrees not to make unreasonable requests for services. See Appendix A.
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Scope of Included Services. Consultant will provide Support Services included within the Scope of Included Services, as required, during the term of this Agreement. Consultant will decide whether to perform IT Services at the Service Address/s, if deemed unsafe or having inadequate access. Client agrees not to make unreasonable requests for services. Refer to Service Level Agreement (SLA).
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Scope of Included Services. COMPANY will perform Tier 1 level Support: Support agents will be installed on all listed computers, laptops, servers. This level of support is designed for businesses who have full time IT staff. COMPANY works alongside their IT department by providing proactive desktop monitoring as a service. By leveraging our automation capabilities built into our Remote Monitoring and Management Platform, COMPANY reduces system failures, performance issues and virus infections by proactive monitoring of the system state and automating patch management, alerts, disk scans, log cleanup, and virus scans. This support frees the IT department to focus on the end-user and server management. If the CUSTOMER does not have internal IT staff, the CUSTOMER can utilize the COMPANY support staff at our normal hourly rate, by utilizing our ticketing system. • Security o Antivirus Software Definitions o Automated Virus Scans o Windows Patch Management o Support Software Updates (Adobe Reader, Microsoft Office, etc….) Included o Hard Drive File Fragmentation o Hard Drive MFT Fragmentation o Low Memory Detection o High CPU Usage Detection o Startup/Background Processes • Proactive Reliability o Hard Drive Error Monitoring o Hard Drive SMART Stats Monitoring o Hard Drive Free Space o Hardware/Software Raid Failure Monitoring o Windows File Corruption o Bad Process Detection Included / adware / malware infections. • Helpdesk / Ticketing System: Access to our secure – agent and/or web-based ticketing system for end-users to report issues and/or requests. All tickets are received immediately and dispatched for remediation. • Remote Control: Leveraging our Remote-Control feature, COMPANY can quickly and securely access any workstation or server, minimizing response time. • Emergency Support: Emergency support access to our 24/7 Network Operations Center • Professional Services On-site Network Admin when / if necessary to resolve technical issues due to hardware failure, internet outage or support requires physical presence. Out of state travel cost may apply • Business Continuity Disaster recovery, data backup, site replication • vCIO / Project Management Strategic planning & technology roadmap design - We bring vCIO expertise, thought leadership and planning to align your organization’s goals and IT strategy. Tools such as technology roadmaps and strategic plans show measurable metrics such as a reduction in IT spend or creating competitive advantages. COMPANY will decide whether to perfo...
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Related to Scope of Included Services

  • Included Services If any services, functions, or responsibilities not specifically described in this Agreement are an inherent, necessary, or customary part of the Services or are required for proper performance or provision of the Services in accordance with this Agreement, such services, functions, or responsibilities are deemed to be included within the scope of the Services to be delivered for the Charges, as if such services, functions, or responsibilities were specifically described in this Agreement.

  • Excluded Services All Coverage Types

  • SCOPE OF SERVICES/CASE HANDLING A. Upon execution by GPM, attorneys are retained to provide legal services for the purpose of seeking damages and other relief in the Litigation. Client provides authorization to seek appointment as Lead Plaintiff in the class action, while the Attorneys will seek to be appointed Class Counsel. If this occurs, the Litigation will be prosecuted as a class action. B. If you obtain access to non-public information during the pendency of the Litigation, you must not engage in transactions in securities. C. Attorneys are authorized to prosecute the Litigation. The appointed Lead Plaintiffs will monitor, review and participate with counsel in the prosecution of the Litigation. The Attorneys shall consult with the appointed Lead Plaintiffs concerning all major substantive matters related to the Litigation, including, but not limited to, the complaint, dispositive motions and settlement. Because of potential differences of opinion between Clients concerning, among other things, strategy, goals and objectives of the Litigation, the Attorneys shall consult with the appointed Lead Plaintiffs as to the courses of action to pursue. The Client agrees to abide by the decisions of the appointed Lead Plaintiffs, which shall be final and binding on all Clients. D. GPM is given the authority to opt the Client out of any class action proceeding relating to the claims authorized herein and/or pursue the Client claim individually in a group action, if the Client is not appointed Lead Plaintiff and GPM is not appointed Class Counsel. E. The Attorneys shall provide sufficient resources, including attorney time and capital for payment of costs and expenses, to vigorously prosecute the Litigation. F. Any recovery from defendants that the Attorneys are responsible for will be divided among class members based on the recognized loss by each class member as calculated by a damage allocation plan which will be prepared by a financial expert or consultant, provided to the appointed Lead Plaintiffs, be subject to the Court's approval and will account for such factors as size of securities ownership, date of purchase, date of sale and continued holdings, if any. Under the rules governing class action litigation, while the Lead Plaintiffs recover according to the same formula as other class members, the Court may approve, upon application therefore, reimbursement of the Lead Plaintiffs’ reasonable costs and expenses directly related to the representation of the class. Examples are lost wages and travel expenses associated with testifying in the action.

  • TESTING SERVICES DESCRIPTION This Exhibit contains additional terms and conditions applicable to testing services for digestive disorders (the “Testing Services”) that you may have purchased. The additional terms and conditions in this Exhibit only apply to the services described in this Exhibit.

  • Services to Other Clients; Certain Affiliated Activities (a) The relationship between the Asset Manager and the Series is as described in this Agreement and nothing in this Agreement, none of the services to be provided pursuant to this Agreement, nor any other matter, shall oblige the Asset Manager to accept responsibilities that are more extensive than those set forth in this Agreement. (b) The Asset Manager’s services to the Series are not exclusive. The Asset Manager may engage in other activities on behalf of itself, any other Managing Party and other clients (which, for the avoidance of doubt, may include other series of the Company). The Series acknowledges and agrees that the Asset Manager may, without prior notice to the Series, give advice to such other clients. The Asset Manager shall not be liable to account to the Series for any profits, commission or remuneration made or received in respect of transactions effected pursuant to the Asset Manager’s advice to another client and nor will the Asset Manager’s fees be abated as a result.