Service Catalog Management Sample Clauses

Service Catalog Management. The Contractor shall: a) Develop a strategy for service catalog management that encompasses an integration strategy with other service management capabilities.
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Service Catalog Management. The Contractor shall organize and curate a collection of business and information technology related services that are reflective of the existing and ever-changing service baseline.
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Service Catalog Management. The MSI provides the Service Catalog tool for DIR Customers to request Services from the Service Provider. The Service Provider shall, at a minimum: 2.2.1.1 Coordinate with the MSI to ensure integration of Service Provider Services into the Service Catalog. 2.2.1.2 Support the MSI to categorize and normalize Service Catalog content. 2.2.1.3 Support the MSI to determine the approval authority required to obtain the Service. 2.2.1.4 Support the MSI to document Service descriptions and dependencies. 2.2.1.5 Participate, through the MSI, in regular communications with DIR and DIR Customers on updates to the Service Catalog. 2.2.1.6 Respond to Service Catalog requests in accordance with defined processes and Service Level Agreements (SLAs).
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Service Catalog Management. The Contractor shall organize and curate a collection of business and information technology related services that are reflective of the existing and ever-changing service baseline. It shall provide descriptive, entitlement, costing, and other criteria for consumption-based provisioning and may be constructed to provide contextual-based content displayed in any number of self-provisioning portals, including storefront or purpose-built business request management portals for strategic initiatives. Where the portfolio is the entirety of the service lifecycle, the service catalog is that subset of services available as offerings within operations delivery lifecycle.
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Related to Service Catalog Management

  • Transitional Services Upon cancellation, termination, or expiration of the Contract for any reason, the Contractor shall provide reasonable cooperation, assistance and Services, and shall assist the Department to facilitate the orderly transition of the work under the Contract to the Department and/or to an alternative contractor selected for the transition upon written notice to the Contractor at least thirty (30) business days prior to termination or cancellation, and subject to the terms and conditions set forth in the Contract.

  • Project Management Services Contractor shall provide business analysis and project management services necessary to ensure technical projects successfully meet the objectives for which they were undertaken. Following are characteristics of this Service:

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Project Management Plan Developer is responsible for all quality assurance and quality control activities necessary to manage the Work, including the Utility Adjustment Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan and

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).