SERVICE CREDIT PROCEDURES Sample Clauses

SERVICE CREDIT PROCEDURES. We will determine, in our reasonable discretion, your eligibility for service credits and the amount of service credits awarded pursuant to this SLA. To be eligible for service credits, you must send us a reasonably detailed, written request for service credits no later than five (5) Business Days after the day on which your Uptime Percentage first drops below 99.95%. To be deemed valid, your request must include (i) the dates and times of each period of Cloud Service unavailability upon which your request is based; (ii) the instance names of the affected Cloud Servers; and (iii) a description of any events from the Cloud Services portal that may have indicated a system-wide unavailability during the stated dates and times. If your Uptime Percentage is confirmed by us to be less than 99.95% for the Service Year, we will issue a service credit during the billing cycle following the month in which we determine that you are eligible for one. All service credits will be applied to fees due from you to us for Cloud Services; we will not pay any service credit to you as a refund. If you fail to provide us with a valid request, you will not be eligible for a service credit. Our calculation of your Uptime Percentage and all service credits will be based on our records and data. Any dates and times that you previously reported that led to a successful service credit claim cannot be used for future claims.
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SERVICE CREDIT PROCEDURES. The maximum combined amount of all Service Credits earned in a given calendar month may not exceed 25% of the Monthly Cloud Service Fees for the calendar month in which the events giving rise to the Service Credits occurred. Lyniate will apply Service Credits to the invoice immediately following its determination of Service Credit eligibility and amount. If Customer disputes Lyniate’s calculation of Service Level performance or Service Credits, any data used to calculate such values, or any other subject matter of this Schedule 3, Customer must notify Lyniate, within thirty (30) days after failure to achieve the service levels, in writing of the basis of such dispute, in which case Lyniate shall respond promptly to such notice and the Parties shall use good faith efforts to resolve such dispute in a timely manner. No such claims or any other remedy will be available to Customer after the 30-day period.
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Related to SERVICE CREDIT PROCEDURES

  • Letter of Credit Procedures 16 2.3.1 Issuance Procedures......................................16 2.3.2 Participations in Letters of Credit......................17 2.3.3 Reimbursement Obligations................................17 2.3.4 Limitation on Obligations of Issuing Banks...............17 2.3.5 Funding by Banks to Issuing Banks........................18 2.3.6 Repayment of Participations..............................18 2.4

  • Procurement Procedures 11.1 The Recipient must secure the best value for money and shall act in a fair, open and non-discriminatory manner in all purchases of goods and services.

  • Disbursement Procedures The Issuing Bank shall, promptly following its receipt thereof, examine all documents purporting to represent a demand for payment under a Letter of Credit. The Issuing Bank shall promptly notify the Administrative Agent and the Borrower by telephone (confirmed by telecopy) of such demand for payment and whether the Issuing Bank has made or will make an LC Disbursement thereunder; provided that any failure to give or delay in giving such notice shall not relieve the Borrower of its obligation to reimburse the Issuing Bank and the Lenders with respect to any such LC Disbursement.

  • Other Procurement Procedures National Competitive Bidding

  • Administrative Procedures Administrative procedures with respect to the sale of Notes shall be agreed upon from time to time by the Agents and the Company (the "Procedures"). The Agents and the Company agree to perform the respective duties and obligations specifically provided to be performed by them in the Procedures.