Service Functions. (a) ILEC shall provide an electronic interface for transferring and receiving Service Orders and Provisioning data and materials as outlined in the Attachments hereto on or before January 1, 1997. (b) Work order processes shall meet service parity requirements. (c) The point of contact for CLEC customers shall be CLEC. (d) Each Party shall provide the other Party with a single point of contact for all inquiries regarding the implementation of this Part. (e) CLEC's representative will have real-time access to ILEC Customer information to enable the CLEC representative to perform tasks outlined on Attachments 2, 5, 6, and 9. (f) After receipt and acceptance of a Service Order, ILEC shall provision such Service Order in accordance with the Intervals and service quality standards referenced in Attachment 11. (g) Maintenance shall be provided in accordance with the requirements and standards referenced in Attachments 6 and 11. (h) ILEC shall provide the Customer Usage Data recorded by ILEC in accordance with the requirements and standards set forth in Attachment 8. (i) In addition to testing described elsewhere in this Section and Attachment 3, ILEC shall test the systems used to perform the functions set forth in Attachment 2 at least sixty (60) days prior to commencement of ILEC's provision of Local Service, in order to establish system readiness capabilities. (j) ILEC shall ▇▇▇▇ ▇▇▇▇ for Local Service provided by ILEC to CLEC pursuant to the terms of this Part and Schedules 1 and 2. ILEC shall recognize CLEC as the customer of record for all Local Service and will send all notices, bills and other pertinent information directly to CLEC.
Appears in 1 contract
Sources: Local Wireline Network Interconnection and Service Resale Agreement (Eschelon Telecom Inc)
Service Functions. (a) ILEC shall provide an electronic interface for transferring and receiving Service Orders and Provisioning data and materials as outlined in the Attachments hereto on or before January 1, 1997.
(b) Work order processes shall meet service parity requirements.
(c) The point of contact for CLEC customers shall be CLEC.
(d) Each Party shall provide the other Party with a single point of contact for all inquiries regarding the implementation of this Part.
(e) CLEC's ’s representative will have real-time access to ILEC Customer information to enable the CLEC representative to perform tasks outlined on Attachments 2, 5, 6, and 9.
(f) After receipt and acceptance of a Service Order, ILEC shall provision such Service Order in accordance with the Intervals and service quality standards referenced in Attachment 11.
(g) Maintenance shall be provided in accordance with the requirements and standards referenced in Attachments 6 and 11.
(h) ILEC shall provide the Customer Usage Data recorded by ILEC in accordance with the requirements and standards set forth in Attachment 8.
(i) In addition to testing described elsewhere in this Section and Attachment 3, ILEC shall test the systems used to perform the functions set forth in Attachment 2 at least sixty (60) days prior to commencement of ILEC's ’s provision of Local Service, in order to establish system readiness capabilities.
(j) ILEC shall ▇▇▇▇ ▇▇▇▇ for Local Service provided by ILEC to CLEC pursuant to the terms of this Part and Schedules 1 and 2. ILEC shall recognize CLEC as the customer of record for all Local Service and will send all notices, bills and other pertinent information directly to CLEC.
Appears in 1 contract
Sources: Local Wireline Network Interconnection and Service Resale Agreement