Service Referrals Sample Clauses
The Service Referrals clause establishes the terms under which one party may refer clients or customers to another party for specific services. Typically, this clause outlines the process for making referrals, any obligations regarding the quality or suitability of referred services, and may address compensation or fees for successful referrals. Its core function is to formalize the referral relationship, ensuring both parties understand their roles and expectations, and to provide a clear framework for handling referrals, thereby reducing misunderstandings and potential disputes.
Service Referrals. CBT shall refer all questions from any CLEC resale Customer regarding any CLEC service or product directly to CLEC in accordance with the procedures set forth by the Implementation Team. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding CLEC services do not in any way disparage or discriminate against CLEC or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. SBC-AMERITECH shall ensure that SBC- AMERITECH repair representatives who receive repair inquiries from CLEC users regarding CLEC services refer such inquiries to CLEC at a telephone number provided by CLEC. For all other inquiries regarding services identified as being provided by CLEC, SBC-AMERITECH shall use its best efforts to ensure that SBC-AMERITECH representatives advise the inquiring party to contact CLEC. Further, SBC-AMERITECH shall use its best efforts to ensure that SBC-AMERITECH representatives who receive repair calls or inquiries regarding CLEC services do not in any way disparage or discriminate against CLEC, its products or services and do not provide information about SBC-AMERITECH products or services.
Service Referrals. Ameritech shall refer all questions regarding any Requesting Carrier service or product directly to Requesting Carrier in accordance with the procedures set forth in the Implementation Plan. Ameritech shall use its best efforts to ensure that all Ameritech representatives who receive inquiries regarding Requesting Carrier services do not in any way disparage or discriminate against Requesting Carrier or its products or services.
Service Referrals. SBC-AMERITECH shall ensure that SBC- AMERITECH repair representatives who receive repair inquiries from AT&T users regarding AT&T services refer such inquiries to AT&T at a telephone number provided by AT&T. For all other inquiries regarding services identified as being provided by AT&T, SBC-AMERITECH shall use its best efforts to ensure that SBC-AMERITECH representatives advise the inquiring party to contact AT&T. Further, SBC-AMERITECH shall use its best efforts to ensure that SBC-AMERITECH representatives who receive repair calls or inquiries regarding AT&T services do not in any way disparage or discriminate against AT&T, its products or services and do not provide information about SBC-AMERITECH products or services.
Service Referrals. Ameritech shall refer all questions regarding any CLEC service or product directly to CLEC in accordance with the procedures set forth in the Implementation Plan. Ameritech shall use its best efforts to ensure that all Ameritech representatives who receive inquiries regarding CLEC services do not in any way disparage or discriminate against CLEC or its products or services.
Service Referrals. CBT shall refer all questions from any Sprint resale Customer regarding any Sprint service or product directly to Sprint in accordance with the procedures set forth in the Implementation Plan. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding Sprint services do not in any way disparage or discriminate against Sprint or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. CBT shall refer all questions from any Intermedia resale Customer regarding any Intermedia service or product directly to Intermedia in accordance with the procedures set forth in the Implementation Plan. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding Intermedia services do not in any way disparage or discriminate against Intermedia or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. The County will be responsible for referring to Contractor any Service Unit service requests and/or complaints of which the County becomes aware that are not reported directly to the Contractor.
Service Referrals. CBT shall refer all questions from any SBCT resale Customer regarding any SBCT service or product directly to SBCT in accordance with the procedures set forth by the Implementation Team. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding SBCT services do not in any way disparage or discriminate against SBCT or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Service Referrals. Ameritech shall refer all questions ----------------- regarding any Focal service or product directly to Focal in accordance with the procedures set forth in the Implementation Plan. Ameritech shall use its best efforts to ensure that all Ameritech representatives who receive inquiries regarding Focal services do not in any way disparage or discriminate against Focal or its products or services.