Common use of Service Guarantees Clause in Contracts

Service Guarantees. Subject to paragraph 7: 3.1 Provision transfer orders All provision transfer orders shall be completed and available to use by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1. 3.2 Orders for provision new supply All orders for provision new supply shall be completed and activated by midnight on the date provided in the KCI 2 relating to that order or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1 3.3 Outgoing Calls Barred, Route to Credit Control, Temporary Out of Service and Indirect Access Call Barring Orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented as laid out in the table below: Product Percentage Implementation Period WLR3 Wholesale Access 99% 2 hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN2 99% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN30 97% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties 100% of orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented by midnight on the SMC Working Day following the day the KCI 2 is sent or at a later time agreed by both parties. If BT fails to do this, the Communications Provider shall have the entitlement set out in paragraph 4.2 providing the Communications Provider notifies BT either: (a) for a) WLR3 Wholesale Access within 8 hours; b) WLR3 ISDN2 within 8 SMC Working Hours; c) for WLR3 ISDN30 within 16 SMC Working Hours; of the order being placed that a KCI 1 for that order has not been received; or (b) within 10 hours after midnight on the SMC Working Day following the day the KCI 2 is sent, that a KCI 3 for that order has not been received; as appropriate. 3.4 Cease orders Cease orders in a calendar month will be completed by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.3 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below WLR3 Wholesale Access 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received WLR3 ISDN2 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; WLR3 ISDN30 97% EITHER within 16 SMC Working Hours of the order being placed that a KCI 1 for that order has not been received; OR within 10 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; 3.5 Cancel own and cancel other instructions Instructions to cancel the Communications Provider’s own transfer order, or instructions to cancel another communications provider’s order in a calendar month will be implemented as set out in the table below: If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph

Service Guarantees. Subject to paragraph 7: 3.1 Provision transfer orders All provision transfer orders shall be completed and available to use by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1. 3.2 Orders for provision new supply All orders for provision new supply shall be completed and activated by midnight on the date provided in the KCI 2 relating to that order or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1 3.3 Outgoing Calls Barred, Route to Credit Control, Temporary Out of Service and Indirect Access Call Barring Orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented as laid out in the table below: Product Percentage Implementation Period WLR3 Wholesale Access 99% 2 hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN2 99% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN30 97% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties 100% of orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented by midnight on the SMC Working Day following the day the KCI 2 is sent or at a later time agreed by both parties. If BT fails to do this, the Communications Provider shall have the entitlement set out in paragraph 4.2 providing the Communications Provider notifies BT either: (a) for a) WLR3 Wholesale Access within 8 hours; b) WLR3 ISDN2 within 8 SMC Working Hours; c) for WLR3 ISDN30 within 16 SMC Working Hours; of the order being placed that a KCI 1 for that order has not been received; or (b) within 10 hours after midnight on the SMC Working Day following the day the KCI 2 is sent, that a KCI 3 for that order has not been received; as appropriate. 3.4 Cease orders Cease orders in a calendar month will be completed by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.3 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below WLR3 Wholesale Access 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received WLR3 ISDN2 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; WLR3 ISDN30 97% EITHER within 16 SMC Working Hours of the order being placed that a KCI 1 for that order has not been received; OR within 10 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; 3.5 Cancel own and cancel other instructions Instructions to cancel the Communications Provider’s own transfer order, or instructions to cancel another communications provider’s order in a calendar month will be implemented as set out in the table below: If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph

Service Guarantees. Subject to paragraph 7: 3.1 Provision transfer orders All provision transfer orders shall be completed and available to use by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1. 3.2 Orders for provision new supply All orders for provision new supply shall be completed and activated by midnight on the date provided in the KCI 2 relating to that order or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1 3.3 Outgoing Calls Barred, Route to Credit Control, Temporary Out of Service and Indirect Access Call Barring Orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented as laid out in the table below: Product Percentage Implementation Period WLR3 Wholesale Access 99% 2 hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN2 99% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN30 97% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties 100% of orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented by midnight on the SMC Working Day following the day the KCI 2 is sent or at a later time agreed by both parties. If BT fails to do this, the Communications Provider shall have the entitlement set out in paragraph 4.2 providing the Communications Provider notifies BT either: (a) for a) WLR3 Wholesale Access within 8 hours; b) WLR3 ISDN2 within 8 SMC Working Hours; c) for WLR3 ISDN30 within 16 SMC Working Hours; of the order being placed that a KCI 1 for that order has not been received; or (b) within 10 hours after midnight on the SMC Working Day following the day the KCI 2 is sent, that a KCI 3 for that order has not been received; as appropriate. 3.4 Cease orders Cease orders in a calendar month will be completed by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.3 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below WLR3 Wholesale Access 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received WLR3 ISDN2 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; WLR3 ISDN30 97% EITHER within 16 SMC Working Hours of the order being placed that a KCI 1 for that order has not been received; OR within 10 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; 3.5 Cancel own and cancel other instructions Instructions to cancel the Communications Provider’s own transfer order, or instructions to cancel another communications provider’s order in a calendar month will be implemented as set out in the table below: If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraphparagraph 4.4 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below:

Service Guarantees. Subject to paragraph 7: 3.1 Provision transfer orders All provision transfer orders shall be completed and available to use by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1. 3.2 Orders for provision new supply All orders for provision new supply shall be completed and activated by midnight on the date provided in the KCI 2 relating to that order or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1 3.3 Outgoing Calls Barred, Route to Credit Control, Temporary Out of Service and Indirect Access Call Barring Orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented as laid out in the table below: Product Percentage Implementation Period WLR3 Wholesale Access 99% 2 hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN2 99% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN30 97% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties 100% of orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented by midnight on the SMC Working Day following the day the KCI 2 is sent or at a later time agreed by both parties. If BT fails to do this, the Communications Provider shall have the entitlement set out in paragraph 4.2 providing the Communications Provider notifies BT either: (a) for a) for  WLR3 Wholesale Access within 8 hours; b) ;  WLR3 ISDN2 within 8 SMC Working Hours; c) ;  for WLR3 ISDN30 within 16 SMC Working Hours; of the order being placed that a KCI 1 for that order has not been received; or (b) within 10 hours after midnight on the SMC Working Day following the day the KCI 2 is sent, that a KCI 3 for that order has not been received; as appropriate. 3.4 Cease orders Cease orders in a calendar month will be completed by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.3 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below WLR3 Wholesale Access 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received WLR3 ISDN2 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; WLR3 ISDN30 97% EITHER within 16 SMC Working Hours of the order being placed that a KCI 1 for that order has not been received; OR within 10 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; 3.5 Cancel own and cancel other instructions Instructions to cancel the Communications Provider’s own transfer order, or instructions to cancel another communications provider’s order in a calendar month will be implemented as set out in the table below: If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraphparagraph 4.4 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below: WLR3 Wholesale At least 99% of instructions received before 4.00pm on Access Cancel Own the day before the activation date set out in the KCI 2 of and Cancel Other the cancelled order, will be implemented, provided BT is orders notified by 2.00am on the activation date of the cancelled order that the order has not been cancelled WLR3 ISDN2 Cancel Own and Cancel Other orders At least 99% of instructions received before 4.00pm on the day before the activation date set out in the KCI 2 of the cancelled order, will be implemented, provided BT is notified by 2.00am on the activation date of the cancelled order that the order has not been cancelled WLR3 ISDN30 Cancel Own and Cancel Other orders At least 95% of instructions received before 3.30pm 2 SMC Working Days before the activation date set out in the KCI 2 of the cancelled order, will be implemented, provided BT is notified by 10.00am on the activation date of the cancelled order that the order has not been cancelled 3.6 Failure of the Service BT will provide a repair service for WLR3 Wholesale Access, WLR3 ISDN2 and WLR3 ISDN30 in accordance with the Service Maintenance Level ordered by the Communications Provider in accordance with the procedures set out in the Service Maintenance Level Mapping Product Description. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.5.

Service Guarantees. Subject to paragraph 7: 3.1 Provision transfer orders All provision transfer orders shall be completed and available to use by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1. 3.2 Orders for provision new supply All orders for provision new supply shall be completed and activated by midnight on the date provided in the KCI 2 relating to that order or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1 3.3 Outgoing Calls Barred, Route to Credit Control, Temporary Out of Service and Indirect Access Call Barring Orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented as laid out in the table below: Product Percentage Implementation Period WLR3 Wholesale Access 99% 2 hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN2 99% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN30 97% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties 100% of orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented by midnight on the SMC Working Day following the day the KCI 2 is sent or at a later time agreed by both parties. If BT fails to do this, the Communications Provider shall have the entitlement set out in paragraph 4.2 providing the Communications Provider notifies BT either: (a) for a) for  WLR3 Wholesale Access within 8 hours; b) ;  WLR3 ISDN2 within 8 SMC Working Hours; c) ;  for WLR3 ISDN30 within 16 SMC Working Hours; of the order being placed that a KCI 1 for that order has not been received; or (b) within 10 hours after midnight on the SMC Working Day following the day the KCI 2 is sent, that a KCI 3 for that order has not been received; as appropriate. 3.4 Cease orders Cease orders in a calendar month will be completed by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.3 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below WLR3 Wholesale Access 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received WLR3 ISDN2 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; WLR3 ISDN30 97% EITHER within 16 SMC Working Hours of the order being placed that a KCI 1 for that order has not been received; OR within 10 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; 3.5 Cancel own and cancel other instructions Instructions to cancel the Communications Provider’s own transfer order, or instructions to cancel another communications provider’s order in a calendar month will be implemented as set out in the table below: If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraphparagraph 4.4 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below:

Service Guarantees. Subject to paragraph 7: 3.1 Provision transfer orders All provision transfer orders shall be completed and available to use by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1. 3.2 Orders for provision new supply All orders for provision new supply shall be completed and activated by midnight on the date provided in the KCI 2 relating to that order or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1 3.3 Outgoing Calls Barred, Route to Credit Control, Temporary Out of Service and Indirect Access Call Barring Orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented as laid out in the table below: Product Percentage Implementation Period WLR3 Wholesale Access 99% 2 hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN2 99% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN30 97% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties 100% of orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented by midnight on the SMC Working Day following the day the KCI 2 is sent or at a later time agreed by both parties. If BT fails to do this, the Communications Provider shall have the entitlement set out in paragraph 4.2 providing the Communications Provider notifies BT either: (a) for a) for • WLR3 Wholesale Access within 8 hours; b) ; • WLR3 ISDN2 within 8 SMC Working Hours; c) ; • for WLR3 ISDN30 within 16 SMC Working Hours; of the order being placed that a KCI 1 for that order has not been received; or (b) within 10 hours after midnight on the SMC Working Day following the day the KCI 2 is sent, that a KCI 3 for that order has not been received; as appropriate. 3.4 Cease orders Cease orders in a calendar month will be completed by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.3 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below WLR3 Wholesale Access 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received WLR3 ISDN2 99% EITHER within 8 hours of the order being placed that a KCI 1 for that order has not been received; OR within 2 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; WLR3 ISDN30 97% EITHER within 16 SMC Working Hours of the order being placed that a KCI 1 for that order has not been received; OR within 10 hours after midnight on the SMC Working Day following the date the KCI 2 is sent, that a KCI 3 for that order has not been received; 3.5 Cancel own and cancel other instructions Instructions to cancel the Communications Provider’s own transfer order, or instructions to cancel another communications provider’s order in a calendar month will be implemented as set out in the table below: If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraphparagraph 4.4 providing the Communications Provider notifies BT within the appropriate notification period set out in the table below: