Service Items. RELEASE TO PRODUCTION Release To Production is the process that HP-OMS will perform when it would like to add/change/remove infrastructure components, which may affect the IT Environment (including but not limited to the IT Development Environment). Infrastructure components may include: addition of new servers, changes in Login scripts, network changes, etc. Release to Production process will be subject to Change Management process as described on EXHIBIT B SECTION 8. PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC Exhibit A - Service Description ACTIVITIES WILL RELATE TO: o Network (Connectivity configuration, Hardware installation, etc.) o Operating System (system/patches/service pack installation & configuration) o Backup and restore (installation, configuration, scheduling, etc.) o Security o Antivirus management o Operation Management Tools (installation and configuration tools) o Acceptance for production (integration into the existing operation) 3.2.2.1 SERVER HARDWARE INSTALLATION HP-OMS RESPONSIBILITIES o Hardware setup o Connect infrastructure to power UPS and network 3.2.2.2 SERVER OPERATING SYSTEM (OS) INSTALLATION HP-OMS RESPONSIBILITIES o Installation of OS (following the Customer's specifications on naming conventions, IP addressing, etc.) o Configure OS according to a standard to be developed by the parties during the Transition and Stabilization Phases, as set in Exhibit D.
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Sources: Service Agreement (Tecnomatix Technologies LTD), Services Agreement (Tecnomatix Technologies LTD)