Common use of Service Items Clause in Contracts

Service Items. 2.2.1 INCIDENT RESOLUTION o Troubleshooting and problem solving, in accordance with Exhibit B (SECTION 5 INCIDENT MANAGEMENT), in the IT Environment regarding events concerning hardware (e.g. workstations, peripherals, etc.), software and network. 2.2.2 HARDWARE INSTALLATIONS o Installation / setup of hardware Comprises all of the tasks included in the hardware installation for end-users (desktop, laptop, printer, peripherals, etc.). A detailed description of "Hardware Support" tasks is listed in Exhibit B (SECTION 6.3 - HARDWARE SUPPORT). PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC Exhibit A - Service Description