Service Level Failure Sample Clauses

Service Level Failure. Bank shall have the right, upon notice to Company, to assume (or cause a third party to assume), individual servicing functions related to specified Service Level Failures to the extent set forth in Schedule 4.13(a).

Service Level Failure. Commencing six months after the Commencement Date, each occurrence of the following shall constitute a "Service Level Failure": (1) the CICS Availability Percentage is less than 98% for two consecutive months; (2) the CICS Response Time Average is more than two seconds for two consecutive calendar months; (3) host disaster recovery testing is unsuccessful in any twelve-month calendar period and re-testing within ninety (90) days thereafter is also unsuccessful; (4) Process and Procedure Accuracy is less than 97%; (5) Financial Accuracy is less than 99%; (6) 14-Day Claims Turnaround is less than 90%; or (7) 30-Day Claims Turnaround is less than 99%. Commencing six months after the Commencement Date, any occurrence of the following shall constitute a "Major Service Level Failure":

Service Level Failure. Service Level Credit

Service Level Failure. If Supplier fails to meet any of the Service Levels in any SOW, Supplier shall immediately: (i) notify Advanta of such failure; (ii) perform a root cause analysis for such failure in order to identify the cause of such failure; (iii) provide Advanta with a report detailing the cause of, and a procedure for rapidly correcting, such failure; (iv) advise Advanta of the status of remedial efforts being undertaken with respect to such problems; (v) correct the failure and begin meeting the applicable Service Levels; and (vi) take appropriate preventive measures so that the Service Level failure and its underlying causes do not recur. Advanta shall be permitted to audit Supplier to determine whether appropriate preventive measures have been implemented and are effective.

Service Level Failure. Provider shall inform Company immediately if Provider is unable, or is reasonably likely to be unable, to provide the Services in accordance with the Service Levels (including applicable SLA Targets and KPI Targets) or this Agreement or if any organizational, security-related or other changes will materially affect, or are reasonably likely to materially affect, the provision of the Services. Without limiting the remedies available to Company hereunder, upon Provider’s failure to provide any of the Services in accordance with the Service Levels required with respect thereto, whether or not the cause of such failure is immediately identified and cured by Provider, Provider shall immediately: (i) perform an analysis to identify the root cause of such failure; (ii) identify the procedures necessary for correcting the failure and implementing such procedures to effectuate such correction; (iii) provide Company with a report detailing the findings and procedures identified and implemented under (i) and (ii) above; and (iv) take appropriate preventive measures so that the problem does not recur.

Service Level Failure. Client may terminate this Agreement, upon thirty (30) days’ prior written notice to ▇▇▇▇▇▇▇▇▇.▇▇▇, in the event that ▇▇▇▇▇▇▇▇▇.▇▇▇ fails to achieve the Minimum Application Services Level Requirement set forth in Section 1(c) of Exhibit B during three (3) of any six (6) consecutive calendar months during the Term.

Service Level Failure. Vendor shall inform the Board immediately if Vendor is unable, or is reasonably likely to be unable, to provide the Services in accordance with the Service Level (i) perform an analysis to identify the underlying cause of such failure; (ii) identify the procedures necessary for most quickly and efficiently correcting the failure and for immediately implementing such procedures to effectuate the correction; (iii) provide the Board with a report detailing the findings and procedures identified and implemented to correct the failure; and (iv) implement appropriate preventive measures so that the problem does not reoccur.

Service Level Failure. A “Service Level Failure” occurs whenever Metavante fails to meet a Service Level. Metavante shall be excused for a Service Level Failure to the extent the Service Level Failure is attributable to: (i) an event of force majeure; or (ii) acts or omissions of Client.

Service Level Failure. Failure to meet the extended service and support commitments will be governed by the following section: 11.1. Upon agreement that a Party failed to meet the extended service and support commitments herein, the failing Party shall take documented corrective action to remedy the problem and have 10 days to report the cause of the deficiency and the corrective actions being taken or completed. For repeated failures, the failing Party shall escalate to the appropriate senior executive of the failing party and such appropriate senior executive shall report the cause of the deficiency and the corrective actions being taken or completed. 11.2. If the procedure set out herein does not resolve the problems to the good faith satisfaction of a party, the injured party may terminate the Exhibit upon 60 days written notice and Micro Focus will refund Strategic Services fees paid in advance for the terminated portion of the Exhibit on a pro rata basis. This remedy does not exclude other remedies that may be available to a Party under the Agreement. 11.3. Failure of either party to meet the extended service and support commitments will not lead to a party defaulting on any other contract or underlying agreement.