Service Level Monitoring and Reporting. Monitoring and reporting Services are the activities associated with monitoring and reporting of service delivery with respect to SLR/SLAs. In addition, ACS shall report system management information (e.g., performance metrics, and system accounting information) to the designated Symetra representatives in a format agreed to by Symetra. The following table identifies each Party’s service level monitoring and reporting roles and responsibilities..
Appears in 2 contracts
Sources: Master Services Agreement (Symetra Financial CORP), Master Services Agreement (Symetra Financial CORP)