Service Level (System Level Uptime Sample Clauses

Service Level (System Level Uptime determined as a percentage of time in a month that the system is available and functioning properly as defined below. The Company will provide uptimes listed in the table below. Recurring maintenance windows, scheduled downtime, and emergency updates are excluded from the system level uptime percentage calculation. Additionally, any downtime caused by the Subscriber environment is not considered downtime for any component of the Company application. (i.e. the Subscriber internet connection is down, power outage at the Subscriber site, etc.) System Component/Function Service Level (System Uptime) Cimar Suite 99.99% Cimar Gateway 99.99%
View SourceView Similar (2)
Service Level (System Level Uptime determined as a percentage of time in a month that the system is available and functioning properly as defined below. Company will provide uptimes listed in the chart below. Recurring maintenance windows, scheduled downtime, and emergency updates are excluded from the system level uptime percentage calculation. Additionally, any downtime caused by the Subscriber environment is not considered downtime for any component of the Company application. (i.e. Subscriber internet connection is down, power outage at Subscriber site, etc.) System Component/Function Service Level (System Uptime) Ambra Suite 99.9% Ambra Gateway 99.9%
View Source

Related to Service Level (System Level Uptime

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.