Common use of Service Management Systems Clause in Contracts

Service Management Systems. The Contractor shall utilize the Government-furnished ITSM system and other Service Management Systems. The Contractor shall provide an analysis of existing SMS tools to determine if they are efficient and functional as required in Call Orders against this BPA. The Contractor shall provide improvement recommendations to streamline and manage the SMS. The Contractor shall ensure that any proposed hardware or software meets DoD IT security requirements. The Contractor shall ensure that proposed solutions are capable of being hosted in Government Approved Hosting Environment. Government approved recommendations shall be provided to the Continual Improvement practices. The Contractor shall manage the SMS to a common set of processes and performance standards that will ensure the accomplishment of the goals for the Integrated Environment and DHA's mission, and in accordance to the performance requirements as described in the attachment found in Exhibit 3 (Performance Requirements Summary). The Contractor shall secure access to all SMS such that authorized users have appropriate access to the tools and functions that support their role. In particular, the Contractor shall secure the portions of the SMS that maintains information on the SIPRNet Environment, such that the information is only accessible to those authorized users with credentials to work in the SIPRNet Environment. The Contractor shall actively and responsively coordinate deployments of updates to the SMS with the Government and other Government designated contractors. The Contractor shall conduct/attend walk-throughs and/or meetings where the SMS are discussed, as directed by the Government. The Contractor shall participate in Integrated Product Teams (IPT) as directed by the Government.

Service Management Systems. The Contractor shall utilize the Government-furnished ITSM system and other Service Management Systems. The Contractor shall provide an analysis of existing SMS tools to determine if they are efficient and functional as required in Call Orders against this BPAon at least an annual basis. The Contractor shall provide improvement recommendations to streamline and manage the SMS. The Contractor shall ensure that any proposed hardware or software meets DoD IT security requirements. The Contractor shall ensure that proposed solutions are capable of being hosted in Government Approved Hosting Environment. Government approved recommendations shall be provided to the Continual Improvement practices. The Contractor shall manage the SMS to a common set of processes and performance standards that will ensure the accomplishment of the goals for the Integrated Environment and DHA's mission, and in accordance to the performance requirements as described in the attachment found in Exhibit 3 Part 7, section 7.2.1 Attachment 1 (Performance Requirements Summary). The Contractor shall secure access to all SMS such that authorized users have appropriate access to the tools and functions that support their role. In particular, the Contractor shall secure the portions of the SMS that maintains information on the SIPRNet Environment, such that the information is only accessible to those authorized users with credentials to work in the SIPRNet Environment. The Contractor shall actively and responsively coordinate deployments of updates to the SMS with the Government and other Government designated contractors. The Contractor shall conduct/attend walk-throughs and/or meetings where the SMS are discussed, as directed by the Government. The Contractor shall participate in Integrated Product Teams (IPT) as directed by the Government.