Service performance data Clause Samples

Service performance data. The Caithness General Hospital Emergency Department was performing well on the 4-hour waiting time target in 2018, however this has worsened in recent years and we are starting to see a significant impact of COVID-19. The rolling annual figure showed 97.9% of patients were seen within 4 hours in April 2018. This dropped to 95.8% in April 2019 and 2020, 94.3% in April 2021 and the latest figures for June 2021 showed further deterioration to 93.7%. This is against a target of 95%, with Boards working towards 98%. Inpatient length of stay and bed occupancy rates for Caithness General and the community hospitals are shown in table SC05. The occupancy figures for 2020/2021 do not include the occupied pressure beds. Bignold (post acute/rehab) 12.4 22.5 22.2 20.1 99.1% 99.9% 93.9% 95.7% Rosebank (acute admission) 1.6 2.3 2.8 3.2 79.1% 89.9% 82.5% 85.8% Town & County Hospital 45.6 46.0 43.5 39.4 71.3% 82.4% 72.3% 75.7% ▇▇▇▇▇▇ Hospital 32.0 47.2 30.0 48.7 71.1% 82.2% 74.7% 87.6% The performance in Caithness hospitals in relation to the treatment time guarantee for inpatient, day case and outpatient appointments demonstrates a clear impact from COVID-19, with a significant increase in patients waiting over 12 weeks in April 2020 and 2021 (tables SC06, 07 and 08).
View SourceView Similar (2)

Related to Service performance data

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit G), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Software Performance HP warrants that its branded software products will conform materially to their specifications and be free of malware at the time of delivery. HP warranties for software products will begin on the date of delivery and unless otherwise specified in Supporting Material, will last for ninety (90) days. HP does not warrant that the operation of software products will be uninterrupted or error-free or that software products will operate in hardware and software combinations other than as authorized by HP in Supporting Material.

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.

  • Performance Schedule The Parties will perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance.

  • Employee Performance Review When a formal review of an employee’s performance is made, the employee concerned shall be given an opportunity to discuss, sign and make written comments on the review form in question and the employee is to receive a signed copy to indicate that its contents have been read. An employee shall be entitled to a minimum of two (2) work days to review the performance review prior to providing any response to the Employer, verbally or in writing, with respect to the evaluation.