Common use of Service Recipient Calls Clause in Contracts

Service Recipient Calls. During normal business hours, CONTRACTOR 10 shall maintain a telephone answering system capable of accepting at least fifteen (15) 11 incoming calls at one time. CITY will direct service inquiries and complaints to 12 CONTRACTOR through the Consolidated Utility Billing System. CONTRACTOR shall 13 record all calls including any inquiries, service requests and complaints into the 14 Consolidated Utility Billing System. Any such call received via CONTRACTOR’s 15 answering service shall be recorded in the Consolidated Utility Billing System no later than 16 12:00 noon on the following Work Day.

Service Recipient Calls. During normal business hours, CONTRACTOR 10 21 shall maintain a telephone answering system capable of accepting at least fifteen (15) 11 22 incoming calls at one time. CITY will direct service inquiries and complaints to 12 23 CONTRACTOR through the Consolidated Utility Billing System. CONTRACTOR shall 13 24 record all calls including any inquiries, service requests and complaints into the 14 25 Consolidated Utility Billing System. Any such call received via CONTRACTOR’s 15 26 answering service shall be recorded in the Consolidated Utility Billing System no later 27 than 16 12:00 noon on the following Work Day.

Service Recipient Calls. During normal business hours, 23 CONTRACTOR 10 shall maintain a telephone answering system capable of accepting at 24 least fifteen (15) 11 incoming calls at one time. CITY will direct service inquiries and 25 complaints to 12 CONTRACTOR through the Consolidated Utility Billing System. 26 CONTRACTOR shall 13 record all calls including any inquiries, service requests and 27 complaints into the 14 Consolidated Utility Billing System. Any such call received via 28 CONTRACTOR’s 15 answering service shall be recorded in the Consolidated Utility 29 Billing System no later than 16 12:00 noon on the following Work Day.