Service User Feedback Clause Samples

The Service User Feedback clause establishes a process for collecting and addressing feedback from users of a service. Typically, it outlines how users can submit their comments, complaints, or suggestions, and may specify response times or escalation procedures for handling such feedback. This clause ensures that service providers remain responsive to user needs and concerns, ultimately improving service quality and user satisfaction by providing a structured channel for communication and resolution of issues.
Service User Feedback. The Supplier must conduct its own Service User satisfaction surveys during the Call-Off Term, six (6) monthly, as a minimum. The Supplier must use the results to improve the Service Users’ experience and the Services provided. The Supplier must use its best endeavours to complete an ‘exit’ interview when a Service User is moving on from its support, either by virtue of transferring a participant record on CATS, Through the Gate Support to another area or Geographical Location or moving onto mainstream support, e.g. moving into full-time employment.
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Service User Feedback. 4.3.1 The Provider shall ensure through active engagement that all Service Users, including minority groups, have an opportunity to give feedback which will help to further develop, shape and improve the Service. 4.3.2 Service User feedback should be reviewed on a quarterly basis and lessons learned should be used to continuously improve the Service. 4.3.3 Service User engagement/feedback should ensure that the service is both accessible to current and future Service Users.
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Service User Feedback. 4.6.1 The Provider will request all participants to complete feedback in the format required by Cafcass, and submit this information to Cafcass through the monitoring returns. Cafcass will assess the responses made. The Provider will review and respond to Service Users’ feedback to improve service delivery. The Provider must inform participants of the organisation’s complaint and feedback process and how to access it and inform Cafcass within 5 working days should a complaint be made by a SPIP participant. The Provider is also required to provide a copy to Cafcass of any subsequent complaint investigation and outcome.
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Service User Feedback. 1The Provider will have a process for collecting, evaluating and utilising service user feedback and will be able to evidence outcomes upon reasonable request by the Local Authority.
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Service User Feedback. If possible the PE is to get the service user’s and or carer’s feedback directly after the observation, the following
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Related to Service User Feedback

  • Customer Content As part of the Services provided under this Agreement, Customer Data will be stored and processed in the data center region specified in the applicable Ordering Document. Axway shall not access Customer Content except in response to support or technical issues where Customer provides Axway with prior Customer’s written authorization required to access such Customer Content. Axway is not responsible for unauthorized access, alteration, theft or destruction of Customer Content arising from Customer’s own or its authorized users’ actions or omissions in contravention of the Documentation. Customer’s ability to recover any lost data resulting from Axway’s misconduct is limited to restoration by Axway from the most recent back-up.

  • End User This agreement shall bind the ordering activity as end user but shall not operate to bind a Government employee or person acting on behalf of the Government in his or her personal capacity.

  • Network Access During its performance of this Contract, Contractor may be granted access to Purchaser’s computer and telecommunication networks (“Networks”). As a condition of Network use, Contractor shall: (a) use the Networks in compliance with all applicable laws, rules, and regulations; (b) use software, protocols, and procedures as directed by Purchaser to access and use the Networks; (c) only access Network locations made available to Contractor by Purchaser; (d) not interfere with or disrupt other users of the Networks;