Services and Standards Clause Samples
The 'Services and Standards' clause defines the quality and scope of services that a party is obligated to provide under an agreement. It typically outlines the specific services to be delivered, the expected performance levels, and any relevant industry standards or benchmarks that must be met. For example, it may require that services be performed in a professional manner and in accordance with applicable laws or best practices. This clause ensures that both parties have a clear understanding of service expectations, reducing the risk of disputes over performance and helping to maintain consistent quality throughout the contract term.
Services and Standards. (a) Delta agrees to provide to Airline those routine and on-call maintenance services more particularly described in the Exhibits hereto (“Services”) at the location(s) designated in each of the Exhibits on an as requested, as-needed basis. In those instances where Delta and Airline have a need for work at the same time, Delta will prioritize those needs, taking into account the type of problem, departure times and resources then currently available. After such evaluation, Delta will satisfy the most critical need first. Where such evaluation reveals that each of Delta’s and Airline’s needs are equally critical, Delta’s need will be satisfied first, however, Delta will make reasonable efforts to call in additional resources to minimize any impact on Airline’s operation.
(b) The services provided shall be exclusively for line maintenance and does not include any other department of services of Delta.
(c) All training of Delta personnel which may be required by Delta to perform the Services shall be provided by the Airline at the location(s) where the Services are to be provided, or such other location as mutually agreed, at Airline’s sole cost and expense. Airline shall be invoiced by Delta for time required for such training at the [REDACT] rate as set forth in the Mutual Assistance Ground Service Agreement (MAGSA) as revised annually on each successive April 1 calendar date.
(d) Airline will supply any forms, documents, or other printed matter (in a format useable by Delta using Delta’s most current equipment) required for the proper performance of Delta’s obligations under this Agreement.
(e) The standards, specifications, practices and procedures to be followed by Delta in furnishing the Services shall be those followed by Delta in connection with its own operations. However, Airline’s GMM/SPM shall take precedence when conflicts arise between Airline and Delta standards, specifications, practices, and procedures. By executing this Agreement, Airline acknowledges that Delta has furnished all information and materials desired by Airline concerning Delta’s on-call line maintenance procedures and practices and that such procedures and practices are acceptable to Airline.
(f) In the performance of this Agreement, Delta shall act, for all purposes, as an independent contractor and not as an agent or employee of Airline. The employees furnishing services on behalf of Delta shall act solely on behalf of Delta and under no circumstances shall they be deemed emp...
Services and Standards. Subject to the terms of this Agreement, Alliance Data, as an independent contractor, shall provide to Bank the services as more fully described in Appendix A (collectively, the “Services”). Alliance Data agrees to perform the Services in accordance with the service standards set forth in Appendix B, or any other service standards as specifically directed by Bank and agreed to by Alliance Data for individual client(s). To the extent that any level of service required by Bank is not enumerated in Appendix B, Alliance Data agrees to provide at least the same level of service to Bank that Alliance Data provides to other clients. In addition, Alliance Data shall continue to provide the number, types and content of reports regarding servicing that it currently provides Bank under the 2008 Service Agreement.
Services and Standards. TO BE REPORTED BY ACC Measure number Description Note Priority 1: Improve Trust and Confidence
Services and Standards. 2.1 During the term of this Agreement, Contractor shall furnish skycap services to Delta, as that term is generally understood in the air transportation industry and as more particularly provided in paragraph 2.5 below (such services are sometimes referred to herein as the "work" or the "services"), at Will▇▇▇ ▇. ▇▇▇by Airport located in Houston, Texas (the "Airport") at Delta's curbside and, if applicable, any interior check-in locations, baggage carousels, and, if applicable, at all Delta gates at the Airport, and Delta retains Contractor to furnish such services and shall pay Contractor its charges therefor as hereinafter provided. Contractor shall furnish ALL personnel required to furnish the services in accordance with this Agreement and, if specified on Exhibit A attached hereto shall also provide certain material, equipment and supplies, as specified in Exhibit A, such costs to be included in the fees set forth in Section 3.
2.2 The services provided under this Agreement shall be of the first class and shall be performed in a timely and professional manner at all times, with any supplies and equipment provided by Contractor to be of good quality.
2.3 All personnel utilized by Contractor shall be properly attired in uniforms acceptable to Delta and shall be able to perform the contracted services competently.
2.4 Upon written direction from Delta, Contractor shall perform skycap services for any person, firm or corporation for which Delta performs passenger and/or baggage handling services. In such case, such services shall be at no additional cost to Delta unless Contractor both incurs additional costs and such costs have been appropriately authorized by Delta.
2.5 Contractor's services shall include but not be limited to providing Delta with a sufficient number of employees to:
(a) Provide handling and tagging of bags from passengers at curbside, and between curbside and the ticket counter, and, if applicable gates, either inbound or outbound customers.
(b) Provide monitoring of the local baggage claim areas (carousels) and assist customers with their baggage in this area.
(c) If applicable, provide wheelchair and other special assistance to Delta's customers, between all gates and ticket counters, baggage facilities, connecting flights, parking lot or garage, or as otherwise specified by Delta.
2.6 All services shall be furnished by Contractor as an independent contractor. All personnel utilized by Contractor in the furnishing of such services sha...
Services and Standards. This section explores the field of services and standards for the Web and more specifically for the geospatial Web. Services and standards are important because they allow devices to communicate through services and using a common protocol set by standards, and therefore enabling the core aspects of the interoperability concept between devices.
Services and Standards. Subject to the terms of this Agreement, Alliance Data, as an independent contractor, shall provide to Bank the services as more fully described in Appendix A (collectively, the “Services”). Alliance Data agrees to perform the Services in accordance with the service standards set forth in Appendix B. To the extent that any level of service required by Bank is not enumerated in Appendix B, Alliance Data agrees to provide at least the same level of service to Bank that Alliance Data provides to other clients. In addition, Alliance Data shall continue to provide the number, types and content of reports regarding servicing that it currently provides Bank under the 2004 Service Agreement.
Services and Standards