Statements of Work 3.1 Each Statement of Work shall be agreed in the following manner: (a) the Customer shall ask the Supplier to provide any or all of the Available Services and provide the Supplier with as much information as the Supplier reasonably requests in order to prepare a draft Statement of Work for the Available Services requested; (b) following receipt of the information requested from the Customer the Supplier shall, as soon as reasonably practicable either: (i) inform the Customer that it declines to provide the requested Available Services; or (ii) provide the Customer with a draft Statement of Work. (c) if the Supplier provides the Customer with a draft Statement of Work pursuant to Clause 3.1(b)(ii), the Supplier and the Customer shall discuss and agree that draft Statement of Work; and (d) both parties shall sign the draft Statement of Work when it is agreed. 3.2 Unless otherwise agreed, the SoW Charges shall be calculated in accordance with the Reference Charges. 3.3 The Supplier may charge for the preparation of Statements of Work on a time and materials basis in accordance with the Supplier’s daily fee rates as set out in Schedule 3. 3.4 Once a Statement of Work has been agreed and signed in accordance with Clause 3.1(d), no amendment shall be made to it except in accordance with Clause 8 (Change control) or Clause 19 (Variation). 3.5 Each Statement of Work shall be part of this agreement and shall not form a separate contract to it.
Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.
Services and Support In consideration of (and subject to) payment of the fees and marketing obligations listed herein and on the applicable Order Form (the “Fees”) and subject to full compliance with all the terms and conditions of this Agreement, Service Provider will use reasonable commercial efforts to provide Customer the Services selected in the Order Form and the applicable General Service Level Support Terms identified in Exhibit A. As part of the registration process, Customer will identify an administrative user name and password for Customer’s Service Provider account (the “Account”). Customer may use the administrative user name and password to create standard users (each with a user password) up to the maximum number permitted in the Order Form. Service Provider reserves the right to refuse registration of, or cancel passwords it deems inappropriate. By entering into this Agreement and using the Service, ▇▇▇▇▇▇▇▇ accepts and agrees to be bound by the Service Provider’s terms of service and privacy policies listed on Service Provider’s website.
Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.