Common use of Software Maintenance and Support Services Clause in Contracts

Software Maintenance and Support Services. 2.1 In consideration of the prompt and uninterrupted payments set out in this Maintenance Agreement and the performance of other undertakings of User hereunder, Provider agrees to provide User in a timely manner with on-going maintenance and support services relating to the Supported Releases, which shall comprise reasonable commercial efforts, during Provider’s normal business hours, to resolve alleged errors or malfunctions reported by User to Provider and the supply of the migration tools required by User for New Releases. The above maintenance and support services are conditional on User granting Provider appropriate remote access to User’s equipment via TCP/IP, and FTP, and do not include on site services, or installation of, or training for, new Program versions. If User requests such services, Provider shall provide them and invoice User at its standard daily rates plus travel and subsistence expenses.