Software Support and Maintenance. Upon acceptance of Your order CSS agrees to provide Software support and maintenance to You pursuant to the terms and conditions set forth herein. If not explicitly indicated in the Order Form, the latest available production version is shipped. • Unlimited priority technical support via the built-in OSD (Online Support Desk) and Email - ▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇-▇▇.▇▇▇; • Major, minor, and patch releases of the applications to stay current with the best technology during the subscription period; • Guaranteed response time - no longer than 2 business days from the time a technical request has been submitted; • Priority response to technical support requests by (a) senior technical support representative(s) • Email and OSD notification of software updates, including fixes, and documentation updates • Priority response to error reports.
Appears in 2 contracts
Sources: End User License Agreement, End User License Agreement
Software Support and Maintenance. Upon acceptance of Your order CSS agrees to provide Software support and maintenance to You pursuant to the terms and conditions set forth herein. If not explicitly indicated in the Order Form, the latest available production version is shipped. • Unlimited priority technical support via the built-in OSD (Online Support Desk) and Email - – ▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇-▇▇.▇▇▇; • Major, minor, and patch releases of the applications to stay current with the best technology during the subscription period; • Guaranteed response time - – no longer than 2 business days from the time a technical request has been submitted; • Priority response to technical support requests by (a) senior technical support representative(s) • Email and OSD notification of software updates, including fixes, and documentation updates • Priority response to error reports.
Appears in 1 contract
Sources: End User License Agreement