Software Upgrades and Support Sample Clauses

The 'Software Upgrades and Support' clause defines the obligations and procedures for providing updates, enhancements, and technical assistance for the software covered by the agreement. Typically, this clause outlines the frequency and scope of software updates, such as security patches or new features, and specifies the channels and response times for customer support. Its core function is to ensure that users receive ongoing improvements and help, thereby maintaining software performance and addressing issues as they arise.
Software Upgrades and Support. 5.1 Upgrades and support (a) Where the Licensee has paid the requisite Licence Fee, and not paid the Software Upgrade and Support Fee described at Item 7 on the terms given in clause 5.2, BMT is not obligated to provide the Licensee with any Software Bug fixes to the TUFLOW Software. (b) Where the Licensee has paid the Software Upgrade and Support Fee described at Item 7 on the terms given in clause 5.2, BMT will provide the Software Upgrade and Support Services, being: (1) access to new versions, features of or upgrades to the TUFLOW Software as and when they are made available by BMT; (2) installation and set-up support of TUFLOW Software; (3) where necessary, BMT will provide Software Bug fixes to the TUFLOW Products; and (4) where the Licensee has undertaken training in the use of TUFLOW Software under clause 5.2(d), responses to minor queries in relation to the functionality, models, modelling techniques and associated data of the TUFLOW Software. 5.2 Credit terms (a) BMT will automatically generate an invoice annually for the Software Upgrade and Support Fee as per Item 7 of the Reference Schedule. (b) Where the Licensee elects to cancel the Software Upgrade and Support services, the Licensee must provide notice to BMT. Within a reasonable time of receipt of the notice of cancellation described in clause 5.2(a), BMT will issue a credit note to cancel the invoice for the Software Upgrade and Support Fee. (c) The Licensee acknowledges and agrees that Software Upgrade and Support services reinstated after cancellation as per clause 5.2(b) will be subject to a 25% surcharge in addition to the Software Upgrade and Support Fees for the period from cancellation to reinstatement. (d) The Licensee acknowledges and agrees that if the Licensee elects to cancel the Software Upgrade and Support services for a period of five (5) consecutive years, the Software Upgrade and Support Services cannot be reinstated and a new Licence will need to be purchased.
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Software Upgrades and Support. (a) Software Upgrades and Support. EXE shall not provide Customer with error corrections, updates or other releases of the Licensed Product unless Exhibit B 1 (the "Software Upgrade and Support Addendum") is marked as "Applicable" on the Exhibit Index and attached hereto. Home Interiors & Gifts, Inc. Master Software License Agreement Page: 3 EXE Technologies, Inc. Contract No. LTOD-4BQJPW 4 (b) EXE does not provide any services under this Agreement, other than warranty coverage as described in Section 11(a) and software upgrade and support services pursuant to the Software Upgrade and Support Addendum.
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Software Upgrades and Support 
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Related to Software Upgrades and Support

  • Software Upgrades All Software Releases (including all Error corrections made available pursuant to this Agreement) that RSA in its sole discretion: (a) deems to be logical improvements to the Software; (b) make generally available to all licensees of the Software; and (c) does not separately price or market.

  • Software Updates ▇▇▇▇▇ agrees to keep current with software licensed from Skyward and will install new versions on a timeline approved by ▇▇▇▇▇ governance. This timeline will be communicated by NWRDC to the Districts.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing ▇▇▇▇▇ ▇ and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for ▇▇▇▇▇ ▇ support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion. 2. SurgiVision shall be responsible for providing service and support to customers in the United States for ClearPoint Products sold in the MR Guided Stereotactic Placement Field of Use; provided, however, that SurgiVision shall be responsible for attending only the initial clinical cases using the ClearPoint Products (to the extent attendance is requested by the customer). For the avoidance of any doubt, the foregoing obligation does not apply to Integrated Products. To the extent Brainlab has a service package with the end user customer that covers ClearPoint Products (not including Integrated Products), SurgiVision shall be entitled to reasonable compensation from Brainlab under such arrangement in an amount to be agreed. 3. SurgiVision shall provide training on the ClearPoint Products, including joint attendance of SurgiVision and Brainlab personnel in initial clinical cases in the applicable region, to Brainlab personnel to enable Brainlab personnel to provide service and support to customers outside of the United States.

  • Hardware and Software In order to use the Services, you must obtain and maintain, at your expense, compatible mobile hardware and software as specified by Credit Union from time to time. Credit Union is not responsible for any third party software you may need to use the Services. Any such software is accepted by you as is and is subject to the terms and conditions of the software agreement you enter into directly with the third party software provider at time of download and installation.