Common use of Standard Support Services Clause in Contracts

Standard Support Services. During the term of this Agreement, Paradigm will provide to Client its Standard Support Services described in this paragraph (the “Standard Support Services”). Subject to the license granted to Client in the Software, Paradigm will provide technical services to design, code, check out and deliver amendments or alterations to the Software necessary to correct or solve any programming error attributable to Paradigm which caused the Software not to perform substantially as described in the current, standard editions of manuals delivered to Client by Paradigm describing the use of the Software (the "Documentation"). Such Standard Support Services will be promptly provided after Client has identified and notified Paradigm of any such error in accordance with Paradigm's reasonable reporting procedures as in effect from time to time and in accordance with the Service Levels identified in Addendum B. Standard Support does not include the re-installation of the Software or the running of updates to the Software on the Client’s workstations, servers, or other hardware. The re-installation of the Software or running of updates to the Software on the Client’s workstations, servers or other hardware will be billed at Paradigm’s then-applicable rates, and in accordance with Addendum B. Paradigm will also provide reasonable telephone consultation in the use and operation of the Software during the hours of 7:00 a.m. through 7:00 p.m. Eastern Time on weekdays, except Paradigm holidays. Such consultation will be available only to one contact or alternate, designated by Client in advance in writing from time to time. In addition, if Paradigm elects to include them under its Standard Support Services program and does not market them separately to Standard Support Services clients generally, Paradigm will deliver updates of the Software to Client from time to time, without any charge other than as specified on Exhibit A to Addendum A attached hereto. Clients may receive up to one (1) hour of solution tuning annually. Solution tuning is defined as time spent with Paradigm staff to discuss the client’s configuration and recommend modifications to better the client’s operation.

Standard Support Services. During the term of this Agreement, Paradigm PARADIGM will provide to Client CUSTOMER its Standard Support Services described in this paragraph (the “Standard Support Services”). Subject to the license granted to Client CUSTOMER in the Software, Paradigm PARADIGM will provide technical services to design, code, check out and deliver amendments or alterations to the Software necessary to correct or solve any programming error attributable to Paradigm PARADIGM which caused the Software not to perform substantially as described in the current, standard editions of manuals delivered to Client CUSTOMER by Paradigm PARADIGM describing the use of the Software (the "Documentation"). Such Standard Support Services will be promptly provided after Client CUSTOMER has identified and notified Paradigm PARADIGM of any such error in accordance with ParadigmPARADIGM's reasonable reporting procedures as in effect from time to time and in accordance with the Service Levels identified in Addendum B. Standard Support does not include the re-re- installation of the Software or the running of updates to the Software on the ClientCUSTOMER’s workstations, servers, or other hardware. The re-installation of the Software or running of updates to the Software on the ClientCUSTOMER’s workstations, servers or other hardware will be billed at ParadigmPARADIGM’s then-applicable rates, and in accordance with Addendum B. Paradigm PARADIGM will also provide reasonable telephone consultation in the use and operation of the Software during the hours of 7:00 a.m. through 7:00 p.m. Eastern Time on weekdays, except Paradigm PARADIGM holidays. Such consultation will be available only to one contact or alternate, designated by Client CUSTOMER in advance in writing from time to time. In addition, if Paradigm PARADIGM elects to include them under its Standard Support Services program and does not market them separately to Standard Support Services clients customers generally, Paradigm PARADIGM will deliver updates of the Software to Client CUSTOMER from time to time, without any charge other than as specified on Exhibit A to Addendum A attached hereto. Clients may receive up to one (1) hour of solution tuning annually. Solution tuning is defined as time spent with Paradigm staff to discuss the client’s configuration and recommend modifications to better the client’s operation.

Standard Support Services. During the term of this Agreement, Paradigm will provide to Client its Standard Support Services described in this paragraph (the “Standard Support Services”). Subject to the license granted to Client in the Software, Paradigm will provide technical services to design, code, check out and deliver amendments or alterations to the Software necessary to correct or solve any programming error attributable to Paradigm which caused the Software not to perform substantially as described in the current, standard editions of manuals delivered to Client by Paradigm describing the use of the Software (the "Documentation"). Such Standard Support Services will be promptly provided after Client has identified and notified Paradigm of any such error in accordance with Paradigm's reasonable reporting procedures as in effect from time to time and in accordance with the Service Levels identified in Addendum B. Standard Support does not include the re-installation of the Software or the running of updates to the Docusign Envelope ID: BD9947C8-D404-4708-A0AE-5CFB50D8D837 Software on the Client’s workstations, servers, or other hardware. The re-installation of the Software or running of updates to the Software on the Client’s workstations, servers or other hardware will be billed at Paradigm’s then-applicable rates, and in accordance with Addendum B. Paradigm will also provide reasonable telephone consultation in the use and operation of the Software during the hours of 7:00 a.m. through 7:00 p.m. Eastern Time on weekdays, except Paradigm holidays. Such consultation will be available only to one contact or alternate, designated by Client in advance in writing from time to time. In addition, if Paradigm elects to include them under its Standard Support Services program and does not market them separately to Standard Support Services clients generally, Paradigm will deliver updates of the Software to Client from time to time, without any charge other than as specified on Exhibit A to Addendum A attached hereto. Clients may receive up to one (1) hour of solution tuning annually. Solution tuning is defined as time spent with Paradigm staff to discuss the client’s configuration and recommend modifications to better the client’s operation.

Standard Support Services. During the term of this Agreement, Paradigm PARADIGM will provide to Client CUSTOMER its Standard Support Services described in this paragraph (the “Standard Support Services”). Subject to the license granted to Client CUSTOMER in the Software, Paradigm PARADIGM will provide technical services to design, code, check out and deliver amendments or alterations to the Software necessary to correct or solve any programming error attributable to Paradigm PARADIGM which caused the Software not to perform substantially as described in the current, standard editions of manuals delivered to Client CUSTOMER by Paradigm PARADIGM describing the use of the Software (the "Documentation"). Such Standard Support Services will be promptly provided after Client CUSTOMER has identified and notified Paradigm PARADIGM of any such error in accordance with ParadigmPARADIGM's reasonable reporting procedures as in effect from time to time and in accordance with the Service Levels identified in Addendum B. Standard Support does not include the re-re- installation of the Software or the running of updates to the Software on the ClientCUSTOMER’s workstations, servers, or other hardware. The re-installation of the Software or running of updates to the Software on the ClientCUSTOMER’s workstations, servers or other hardware will be billed at ParadigmPARADIGM’s then-applicable rates, and in accordance with Addendum B. Paradigm Exhibit A (Item 12). PARADIGM will also provide reasonable telephone consultation in the use and operation of the Software during the hours of 7:00 a.m. through 7:00 6:00 p.m. Eastern Time on weekdays, except Paradigm PARADIGM holidays, as defined in Appendix B (Statutory Holidays). Such consultation will be available only to one contact or alternatethe specified contacts, designated by Client CUSTOMER in advance in writing from time to time. time and as identified by CUSTOMER in Exhibit A. In addition, if Paradigm PARADIGM elects to include them under its Standard Support Services program and does not market them separately to Standard Support Services clients customers generally, Paradigm PARADIGM will deliver updates of the Software to Client CUSTOMER from time to time, without any charge other than as specified on Exhibit A to Addendum A attached hereto. Clients may receive up to one (1) hour of solution tuning annually. Solution tuning is defined as time spent with Paradigm staff to discuss the client’s configuration and recommend modifications to better the client’s operation.