SUPPORT SERVICES SUBSCRIPTIONS Clause Samples

The SUPPORT SERVICES SUBSCRIPTIONS clause defines the terms under which a customer receives ongoing support services from a provider, typically in exchange for a recurring fee. This clause outlines the scope of support, such as technical assistance, software updates, or troubleshooting, and may specify response times, service levels, and the process for requesting help. Its core function is to set clear expectations for both parties regarding the availability and extent of support, thereby reducing misunderstandings and ensuring consistent service delivery.
SUPPORT SERVICES SUBSCRIPTIONS. Pursuant to the Support Services Subscription purchased by Customer, as set forth in the Order Form, Sysdig shall provide the following level of support services:
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SUPPORT SERVICES SUBSCRIPTIONS. Pursuant to the purchased Support Services Subscription, set forth in the Order Form, Sysdig shall provide the following level of support services: a) Standard Support Services. Customer will have access to the Customer Support Center, Monday through Friday, 9 a.m. to 5 p.m. (Customer’s local time). Submitted Errors will be classified by severity as set forth in the table below. Customer may assign two (2) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below. b) Premium Support Services. Customer will have access to the Customer Support Center 24 hours per day, 7 days a week. Submitted Errors will be classified by severity as set forth in the table below. Customer may assign eight (8) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
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SUPPORT SERVICES SUBSCRIPTIONS. Pursuant to the Support Services Subscription purchased by Customer, as set forth in the Subscription Agreement, 4IR shall provide the following level of support services:
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Related to SUPPORT SERVICES SUBSCRIPTIONS

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Products and Services General Information

  • Prices and Services Billing 8.1 SCHEDULE OF PRICES AND TERMS Competitive Supplier agrees to provide Firm Full-Requirements Power Supply and other related services as expressly set forth herein in accordance with the prices and terms included in EXHIBIT A to this ESA, which exhibit is hereby incorporated by reference into this ESA.