Standard Support Services. Customer will have access to the Customer Support Center in one of the geographical regions offered by Sysdig and selected by Customer, Monday through Friday (9 a.m. to 5 p.m.) in Customer’s selected region. Customer shall be permitted, upon request, to change geographical region no more than once per calendar year. In the event Customer requires multi-regional Support Services coverage, Customer must purchase Premium Support. Submitted Errors will be classified by severity as set forth in the table below. Customer may assign two (2) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
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Sources: Saas Subscription Agreement, Saas Subscription Agreement, Saas Subscription Agreement