Standard Support Services. Administrators may initiate electronic support requests through Lookout’s web-based support portal or via email at any time. All requests submitted via these channels will be addressed by Lookout during the Standard Support Business hours listed in Section 2.4.1. based on the Severity level described in Section 3. All requests will be tracked in the support portal and Customer can view the status of Customer’s cases and post updates at any time.
Appears in 2 contracts
Sources: Mobile Endpoint Security Support and Maintenance Exhibit, Cloud Security Platform Support and Maintenance Exhibit