Common use of STEP Clause in Contracts

STEP. An employee seeking adjustment of a complaint coming scope of this Agreement shall, in the first stage, confer with the appropriate immediate supervisor, either alone or accompanied by his Shop ▇▇▇▇▇▇▇ in an attempt to resolve the complaint. The appropriate supervisor's verbal reply will be given within three (3) working days. If the supervisor's decision is not acceptable, then within five (5) working days, the grievance committee shall present the grievance in writing to the department manager, otherwise the matter will be closed. Such written grievances shall be signed by the grieving party. The department manager will give his answer in writing to member of the grievance committee within five (5) working days of receipt of such written grievance. If the reply of the department manager does not adjust the grievance, a meeting with the Pulp Mill Manager may be requested within five (5) working days of the department manager’s answer, otherwise the matter will be closed. The Pulp Mill Manager, or his designate, will meet with the committee in an attempt to resolve the grievance within ten (10) working days of receipt of a request for such meeting. The International Representative of the Union or his designate may be present at this stage to assist the Local Union. The Pulp Mill Manager shall give written decision within five (5) working days following the aforementioned meeting. Failing settlement under the above procedure, the matter may then be taken to arbitration, provided that the aggrieved party notifies the other party to this agreement of its intention to do so. However, if no written notification is received within five (5) working days of the final decision in Step the grievance shall be deemed settled or abandoned. Discharge cases or matters concerning the application, interpretation and administration of the Agreement that concern a group of employees or that would not normally fail within the authority of the local supervisors referred to in Steps and may be submitted as a grievance in Step Any of the time limits provided above may be extended by mutual consent of the parties hereto. Time limits as referred to above shall exclude Saturdays, Sundays and holidays.

STEP. An employee seeking adjustment Failing settlement in Step as set forth above, within four (4) days following receipt of a complaint coming scope of this Agreement shallthe reply in Step the aggrieved employee, in the first stage, confer together with the appropriate immediate supervisor, either alone or accompanied by his Shop Departmental ▇▇▇▇▇▇▇ in an attempt and the Chief Office ▇▇▇▇▇▇▇, if requested by the Union, may present the grievance to resolve the complaintemployee's Department Head or appropriate designate. The Department Head or appropriate supervisor's verbal reply designate will discuss the grievance with the employee and the A written answer will be given within three (3) working days. If the supervisor's decision is not acceptable, then within five (5) working days, the grievance committee shall present the grievance in writing to the department manager, otherwise the matter will be closed. Such written grievances shall be signed ▇▇▇▇▇▇▇ by the grieving party. The department manager will give his answer in writing to member of the grievance committee Department Head or appropriate designate within five (5) working days after discussion of the grievance at this step. Failing settlement in Step as set forth above, the Chairman of the Union's Grievance may, within four (4) working days following receipt of such written grievance. If the reply of in Step arrange with the department manager does not adjust the grievance, Chief Officer for a meeting with the Pulp Mill Manager may Chief Administrative Officer or his delegate and two (2) members of the Grievance Committee to review the matter in dispute. Such meeting will be requested held within five (5) working days of the department manager’s answer, otherwise request by the matter will be closedChairman of the Grievance Committee. The Pulp Mill Manager, or his designate, will meet with the committee in an attempt to resolve the grievance within ten (10) working days of receipt of It is understood that a request for such meeting. The International National Representative of the Union or his designate may be present at this stage to assist the Local Unionmeeting should his presence be requested by either party. The Pulp Mill Manager Chief Administrative shall give issue his written decision within five (5) working days following reply to the aforementioned meeting. Failing settlement under Chairman of the above procedure, the matter may then be taken to arbitration, provided that the aggrieved party notifies the other party to this agreement of its intention to do so. However, if no written notification is received Grievance Committee within five (5) working days of the meeting. If final decision settlement of the grievance is not attained in Step and if the grievance shall be deemed settled is one which concerns the interpretation or abandoned. Discharge cases or matters concerning alleged violation of either party may refer the application, interpretation and administration grievance to arbitration as provided in Article of this Agreement provided that the request for arbitration is made within ten (10) working days after receipt of the Agreement that concern a group of employees or that would reply in Step Should any grievance not normally fail within the authority of the local supervisors referred to in Steps and may be submitted as a grievance in Step Any of within the time limits provided above may specified this Article, it will be extended by mutual consent considered to have been settled on the basis of the parties heretoCorporation's last reply to the grievance. Time If no written answer has been given to the grievance within the time limits as referred specified, the employee shall be entitled to above shall exclude Saturdays, Sundays and holidaysprocess the matter to the next stage including arbitration.

STEP. An The employee seeking adjustment with the assistance of a complaint coming scope of this Agreement shallUnion ▇▇▇▇▇▇▇, in if desired, must submit a written grievance, signed and dated by the first stageemployee, confer with the appropriate to her immediate supervisor. The immediate supervisor will deliver her decision in writing within five calendar days following the day on which the written grievance was presented to her. Failing settlement, either alone or accompanied then: Within five calendar days following the decision in Step the employee must submit the written grievance to the Director of Home Services. Within five calendar days of receipt of the grievance by his Shop the Director of Home Services, unless extended by mutual agreement of the parties in writing, a meeting shall be held between the Employer, an official of the Union, the and the ▇▇▇▇▇▇▇ in an attempt to resolve at which time the complaintgrievance shall be discussed. The appropriate supervisor's verbal reply will decision of the Employer shall be given within three (3) working days. If the supervisor's decision is not acceptable, then in writing within five (5) working days, the grievance committee shall present the grievance in writing to the department manager, otherwise the matter will be closed. Such written grievances shall be signed by the grieving party. The department manager will give his answer in writing to member of the grievance committee within five (5) working days of receipt of such written grievance. If the reply of the department manager does not adjust the grievance, a meeting with the Pulp Mill Manager may be requested within five (5) working days of the department manager’s answer, otherwise the matter will be closed. The Pulp Mill Manager, or his designate, will meet with the committee in an attempt to resolve the grievance within ten (10) working days of receipt of a request for such meeting. The International Representative of the Union or his designate may be present at this stage to assist the Local Union. The Pulp Mill Manager shall give written decision within five (5) working calendar days following the aforementioned this meeting. Failing settlement under the above foregoing procedure, either party may submit the matter may then be taken to arbitration, provided that arbitration within five calendar days after the aggrieved party notifies the other party to this agreement of its intention to do sodecision under Step is given. However, if If no written notification request for arbitration is received within such five calendar day period, the grievance shall be deemed to have been abandoned. (5) calendar days following the circumstances giving rise to the grievance. Failing settlement under Step within five (5) working days of the final decision in Step calendar days, the grievance shall be deemed settled or abandoned. Discharge cases or matters concerning the application, interpretation and administration of the Agreement that concern a group of employees or that would not normally fail within the authority of the local supervisors referred to in Steps and may be submitted as to arbitration in accordance with Article However, it is expressly understood that the provisions of this Article may not be used by the Union to institute a grievance or complaint directly affecting an employee which she could have instituted herself and the regular grievance procedure shall not be thereby by-passed. Where the grievance is an Employer grievance, it shall be filed in Step Any writing with the Union and the Union shall give its reply within five (5) calendar days following receipt of the time limits provided above may be extended by mutual consent of the parties hereto. Time limits as referred to above shall exclude Saturdays, Sundays and holidaysgrievance.

STEP. An employee seeking adjustment of a complaint coming scope of this Agreement Failing settlement at Step the or shall, in the first stage, confer with the appropriate immediate supervisor, either alone or accompanied by his Shop ▇▇▇▇▇▇▇ in an attempt to resolve the complaint. The appropriate supervisor's verbal reply will be given within three (3) working days. If the supervisor's decision is not acceptable, then within five (5) working days, the grievance committee shall present the grievance in writing to the department manager, otherwise the matter will be closed. Such written grievances shall be signed by the grieving party. The department manager will give his answer in writing to member of the grievance committee within five (5) working ten days of receipt of such written grievancedecision, give written notice to the other Party of intent to submit the grievance to Arbitration. If The Parties shall have fifteen 5) days in which to agree upon a Single Arbitrator or to name appointees to an Arbitration Board. The Single Arbitrator or Arbitration Board shall hear and determine the reply grievance and shall issue a decision, and the decision shall be final and binding on both Parties and upon any teacher affected by it. Each the Parties will jointly share the expenses of the department manager does Arbitrator. if any. The Arbitrator shall not adjust the grievancebe authorized to make any decisions, a meeting inconsistent with the Pulp Mill Manager provisions of this Agreement nor to alter, modify or amend any part of this Agreement. In Step the teacher may be requested within five (5) working days accompanied by a representative of the department manager’s answerBranch Affiliates, otherwise and in Step by the matter will be closedrepresentative of the Branch Affiliates and/or a representative of the Provincial Affiliate. The Pulp Mill Manager, Branch Affiliates may initiate a group or his designate, will meet with the committee in an attempt to resolve policy grievance beginning at Step of the grievance within ten (10) working days procedure. Written notice of receipt of a request for such meeting. The International Representative of the Union or his designate may be present at this stage to assist the Local Union. The Pulp Mill Manager shall give written decision within five (5) working days following the aforementioned meeting. Failing settlement under the above procedure, the matter may then be taken to arbitration, provided that the aggrieved party notifies the other party to this agreement of its intention to do so. However, if no written notification is received within five (5) working days of the final decision in Step the grievance shall be deemed settled given to the Secretary of the Board. Such notice shall be filed within fifteen 5) days after the becomes aware of circumstances giving rise to the complaint and shall specify the Article or abandoned. Discharge cases or matters concerning the application, interpretation Articles and administration subsection of the Agreement that concern of which a group violation is alleged, contain a precise statement of employees the facts relied upon, indicate the relief sought, and be signed by the Branch Affiliates. Any complaint or that would grievance which is not normally fail commenced or continued to the next stage of the grievance procedure within the authority of time specified as herein provided shall be deemed to have been withdrawn. However, the local supervisors referred to limits specified in Steps and may be submitted as a the grievance in Step Any of the time limits provided above procedure may be extended by mutual consent agreement, in writing, between the Board and the If there is no settlement in Step and Step the answer, in writing, must include the reasons for denial of the parties hereto. Time limits as referred to above shall exclude Saturdays, Sundays and holidaysgrievance.

STEP. An employee seeking adjustment The employee, who may request the assistance of a complaint coming scope of this Agreement shall, in the first stage, confer with the appropriate immediate supervisor, either alone or accompanied by his Shop ▇▇▇▇▇▇▇ in an attempt ▇, may present his alleged grievance to resolve the complaintSupervisor. The appropriate supervisor's verbal reply will grievance shall be given within three (3) working days. If the supervisor's decision is not acceptable, then within five (5) working days, the grievance committee shall present the grievance in writing to on a grievance form and shall include the department manager, otherwise the matter will be closed. Such written grievances shall be signed by the grieving party. The department manager will give his answer in writing to member nature of the grievance committee within five (5) working days of receipt of such written grievance. If the reply of the department manager does not adjust the grievance, a meeting with the Pulp Mill Manager may be requested within five (5) working days remedy sought and the section or sections of the department manager’s answer, otherwise Agreement which are alleged to have been violated; the matter will be closed. The Pulp Mill Manager, or his designate, will meet with the committee Supervisor shall deliver decision in an attempt to resolve the grievance within ten (10) working days of receipt of a request for such meeting. The International Representative of the Union or his designate may be present at this stage to assist the Local Union. The Pulp Mill Manager shall give written decision writing within five (5) working days following settlement. STEP Within five (5) working days after the aforementioned meeting. Failing settlement under the above proceduredecision in Step is given, the matter who may request the assistance of the ▇▇▇▇▇▇▇, may submit the grievance in writing to the Director of Operations or designate. A meeting will then be taken to arbitration, provided that held between the aggrieved party notifies Director of Operations or designate and the other party to this agreement Business Agent who may be assisted by a ▇▇▇▇▇▇▇. The decision of its intention to do so. However, if no written notification is received the Director of Operations or designate shall be delivered in writing within five (5) working days. It is understood that the Director of Operations or designate may have such counsel and assistance as may desire at any such meeting. Failing a settlement under Step of any difference between the parties arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, such difference may be taken to Arbitration as hereinafter provided. If no written request for arbitration is received within thirty (30) full working days of the final after a decision in Step is given, the grievance shall be deemed settled to have been withdrawn. Any complaint or abandonedgrievance arising directly between the Company and the Union shall be originated under Step within ten calendar days after the circumstances giving rise to the complaint have originated or occurred. Discharge cases However, it is expressly understood that the provisions of this paragraph may not be used to institute a complaint or matters concerning grievance directly affecting an employee or employees which such employee or employees could themselves institute and the application, interpretation and administration regular Grievance Procedure shall not be thereby bypassed. In all steps of the Agreement that concern a group of employees or that would not normally fail Grievance Procedure, where no written answer has been given within the authority time limit specified, the concerned, the Union or the Company, as the case may be, shall be entitled to submit the grievance to the next step of the local supervisors referred Grievance Procedure. The Company guarantees that Union Stewards shall not suffer any loss in pay for attending to grievance matters, up to but not including arbitration. Furthermore, the Company guarantees that Union Stewards on the Negotiating Committee will not suffer any loss in Steps and may pay during all steps of negotiations. The senior employee filing the grievance shall be submitted as a paid the grievance in Step Any of if the time limits provided above may be extended by mutual consent of the parties hereto. Time limits as referred to above shall exclude Saturdays, Sundays and holidaysgrievance succeeds.

STEP. An employee seeking adjustment of a complaint coming scope of this Agreement shallFailing satisfactory settlement under Step the Association's Committee shall arrange to bring the matter in dispute before the Board at the earliest possible date, in the first stage, confer with the appropriate immediate supervisor, either alone or accompanied by his Shop ▇▇▇▇▇▇▇ in an attempt to resolve the complaint. The appropriate supervisor's verbal reply will be given Board shall render its written decision within three (3) working daysweeks following such meeting with the Grievance Committee. If Despite the supervisor's decision is not acceptableforegoing the Board may refuse to consider any complaint, then within the circumstance of which arose more than twenty-five (525) working daysdays before the said complaint was submitted to the Senior Officer as outlined in Step above. This applies only if the aggrieved member has been made aware of the relevant facts within the twenty-five (25) day limitation. In the event that the member does not receive a response, for the purpose of setting a meeting, on submission of a grievance at any Step in this procedure within Twenty-five (25) days of such submission, the grievance committee shall present member may submit the grievance in writing to the department manager, otherwise next Step of the matter will be closed. Such written grievances shall be signed by the grieving partyprocedure. The department manager will give his answer in writing to member of the grievance committee Association may, within five fifteen (515) working days of after receipt of such the written grievance. If the reply decision of the department manager does not adjust the grievanceBoard, a meeting with the Pulp Mill Manager may be requested within five (5) working days of the department manager’s answer, otherwise the matter will be closed. The Pulp Mill Manager, or his designate, will meet with the committee in an attempt to resolve require that the grievance within ten (10) working days of receipt of be submitted to a request for such meeting. The International Representative of single Arbitrator by notifying the Union or his designate may be present at this stage to assist the Local Union. The Pulp Mill Manager shall give written decision within five (5) working days following the aforementioned meeting. Failing settlement under the above procedure, the matter may then be taken to arbitration, provided that the aggrieved party notifies the other party to this agreement Board in writing of its intention desire to do so. However, if no written notification is received within five Within thirty (530) working days of such notice to the Board, the two parties shall appoint a mutually acceptable Arbitrator. If the two parties fail to agree upon the selection of an Arbitrator, the appointment shall be made by the Solicitor General of Ontario upon the request of either of the parties hereto. The decision at each step above shall be final decision and binding upon the Board and the Association and upon a member affected by it, unless a subsequent Step is taken within the times hereinbefore limited. The Association shall be confined to the Grievance and redress sought as set forth in the written grievance filed as provided in Step the grievance shall be deemed settled or abandoned. Discharge cases or matters concerning the application, interpretation and administration of the Agreement that concern a group of employees or that would not normally fail within the authority of the local supervisors referred to in Steps and No matter may be submitted as a grievance in Step Any to arbitration which has not been properly processed through all previous Steps of the Grievance Procedure, but any time limits provided above limit herein contained may be extended by mutual consent consent. An arbitrator set up under Step of the Grievance Procedure shall not have power to add to, subtract from, alter, modify or amend any part of this Agreement, nor otherwise make any decision inconsistent with this Agreement. Either party to this Agreement may lodge a grievance in writing, using the Grievance Form, with the other party on any difference between the parties hereto. Time limits concerning the interpretation, application or administration of this Agreement, including any question as referred to above whether a matter is arbitrable and such grievance shall exclude Saturdays, Sundays commence at Step and holidaysthe said Step and Step shall apply mutatis mutandis to such grievance.

STEP. An employee seeking adjustment of a complaint coming scope of this Agreement shall, in Within five (5) working days following the first stage, confer with decision under Step No. the appropriate immediate supervisor, either alone or accompanied by his Shop ▇▇▇▇▇▇▇ in an attempt to resolve the complaint. The appropriate supervisor's verbal reply written grievance will be given within three (3) working days. If forwarded to the supervisor's decision is not acceptableof Operations, then or his designate, who will hold a meeting within five (5) working days, the grievance committee shall present the grievance in writing to the department manager, otherwise the matter will or such other time as may be closed. Such written grievances shall be signed agreed by the grieving parties. with the ▇▇▇▇▇▇▇, the Chairperson. and the Local representativeto discuss the grievance. It is understood that the National Representative will also be present at the meeting. at the request of either party. The department manager of Operations or his designate will give his answer the Company’s decision in writing to member of the grievance committee within five (5) working days of receipt of such written grievance. If the reply of the department manager does not adjust the grievance, a meeting with the Pulp Mill Manager may be requested within five (5) working days of the department manager’s answer, otherwise the matter will be closed. The Pulp Mill Manager, or his designate, will meet with the committee in an attempt to resolve the grievance within ten (10) working days from the date of receipt of a request for such the meeting. The International Representative Should the Union desire to submit a policy grievance it must do so in writing within fifteen (15) working days of the Union or his designate may be present at this stage date upon which the incident giving rise to assist the Local Union. The Pulp Mill Manager grievance occurred and the Company shall give written decision it’s reply to the grievance in writing, within five (5) working days following receipt of the aforementioned meetinggrievance. Failing settlement under If the above procedureCompany does not respond the five (5) working days, the matter may then should be taken considered denied. Should the Company wish to arbitrationa grievance it shall do so in writing to the Union representativeand the Union shall give its reply, provided that the aggrieved party notifies the other party to this agreement of its intention to do so. Howeverin writing, if no written notification is received within five (5) working days following receipt of the final grievance. Should any grievance fail to be satisfactorilysettled under the foregoing provisions of this it may be referred to arbitration by either the Company or the Union as herein provided. Where a difference arises between the Company and the Union relating to the interpretation, application or administration of this Agreement including any question as to whether a matter is arbitrable. or where an allegation is made that this Agreement has been violated, either of the parties may notify the other party in writing of it’s desire to submit the difference or allegation to Such notice must be given in writing to the other party within ten (10) working days name of three suggestions for arbitrator. The recipient of the notice shall within (5) working days the other party whether any of the three proposed arbitrators are satisfactory and, if will suggest three other names. The desiring arbitrationwill then contact the other party if necessaryto resolve the choice of arbitrator. If the parties fail to agree upon an arbitrator within twenty-one (21) working days, either party may apply to the Ministry of Labour for Ontario to appoint an arbitrator. The arbitrator shall hear and determine the matter and shall issue a decision in Step the grievance shall be deemed settled final and binding upon the parties and upon any employee affected by it. The arbitrator shall not have any authority to alter or abandonedamend in any way the of this Agreement; to substitute any new provisions in lieu thereof; to give any decision inconsistentwith. Discharge cases or matters concerning contrary to, the application, interpretation and administration conditions of this Agreement; or to consider any matter not covered by a provision of this Agreement The cost and expenses of the Agreement that concern a group of employees or that would not normally fail within arbitrator shall be equally by the authority of the local supervisors referred to in Steps and parties. Either party may be submitted as a grievance in Step Any of the represented by counsel. The time limits provided above in this Article are mandatory, but may be extended by mutual consent agreement. grievance not filed or not appealed from one step of the parties heretogrievance procedure to the next. Time or not taken to arbitration within the specified time limits as referred shall be deemed to above shall exclude Saturdays, Sundays be abandoned. No matter may be submitted to arbitration which has not been properly carried through all steps of the grievance and holidays.within the time limits specified or any agreed upon extension. Employees who feel that they have been discharged without just cause may file a written grievance. All cases of discharge must be grieved within (5) working days from date of discharge and will commence at Step

STEP. An employee seeking adjustment of If a complaint coming scope of this Agreement shall, in the first stage, confer with the appropriate immediate supervisor, either alone or accompanied by his Shop ▇▇▇▇▇▇▇ in an attempt to resolve the complaint. The appropriate supervisor's verbal reply will be given within three (3) working days. If the supervisor's decision satisfactory settlement is not acceptable, then reached at STEP the matter shall be referred by the Union grievance committee to the manager of the Company in writing within five (5) working days, days of the grievance committee shall present the grievance decision in writing to the department manager, otherwise the STEP The matter will be closeddiscussed at a meeting involving the Union grievance committee, the supervisor, the manager, the personnel representative. The aggrieved employee may be present at this meeting if both parties agree. Such request shall not be unreasonably denied. A written grievances decision shall be signed by the grieving party. The department manager will give his answer in writing to member of the grievance committee rendered within five (5) working days of receipt following the date of such written grievancemeeting The Union representative and the Company labour relations manager or delegate may be present, or provide direction, at any step of the grievance procedure if requested by either party Group Grievance: A grievance on behalf of more than one employee may presented directly at STEP listing the names of the Policy Grievance: A policy grievance confine itself to matters relating interpretation, administration, application or alleged violation of the agreement, which are inappropriate for an employee grievance single or group. Such grievances shall be submitted in writing by the chairperson or secretary treasurer of the Union at STEP of the grievance procedure, within (1 5) days from where the circumstances giving to occurred or originated. The time limits may be extended by mutual agreement. The Company itself may file a grievance with the chairperson of the Union grievance committee and shall forward a copy of the grievance to the office of Local Said grievance be entered by the manager or general manager of the operation. If the reply of the department manager does a satisfactory settlement has not adjust the grievance, a meeting with the Pulp Mill Manager may be requested been reached within five (5) working days of receiving the department manager’s answergrievance, otherwise the matter will shall be closeddiscussed at a meeting arranged mutually between the Union grievance committee and the manager. The Pulp Mill Manager, Union representative and the Company labour relations manager or his designate, will meet with the committee in an attempt to resolve the grievance within ten (10) working days of receipt of a request for such meeting. The International Representative of the Union or his designate may be present at this stage to assist the Local Union. The Pulp Mill Manager shall give written decision within five (5) working days following the aforementioned meeting. Failing If a satisfactory settlement under the above procedure, the matter may then be taken to arbitration, provided that the aggrieved party notifies the other party to this agreement of its intention to do so. However, if no written notification is received not reached within five three (53) working days of the final decision in Step meeting, the grievance shall may be deemed settled or abandoned. Discharge cases or matters concerning the application, interpretation and administration of the Agreement that concern a group of employees or that would not normally fail within the authority of the local supervisors referred to arbitration as outlined in Steps and may be submitted as a grievance in Step Any of the time limits provided above may be extended by mutual consent of the parties hereto. Time limits as referred to above shall exclude Saturdays, Sundays and holidays.Article

STEP. An The employee seeking adjustment of a complaint coming scope of this Agreement shallshall submit the grievance, in the first stagewriting, confer with the appropriate and signed by him, to his immediate supervisor, either alone or . The employee may be accompanied by a Union ▇▇▇▇▇▇▇. The immediate supervisor will "deliver his Shop decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union ▇▇▇▇▇▇▇, or the union ▇▇▇▇▇▇▇ shall submit the written grievance to his Department Head, who will deliver his decision in an attempt to resolve the complaint. The appropriate supervisor's verbal reply will be given within three (3) working days. If the supervisor's decision is not acceptable, then writing within five (5) working daysdays following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the grievance committee shall present the grievance be submitted in writing to the department manager, otherwise Chief Executive Officer the matter Centre or the des- ignated Centre representative. A meeting will then be closed. Such written grievances shall held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be signed accompanied by the grieving party. The department manager will give his answer in writing to member general representative of the Union, within five days of the submission of the grievance committee within five (5) working days of receipt of such written grievance. If the reply at Step unless extended by mutual agreement of the department manager does not adjust the grievance, a meeting with the Pulp Mill Manager may be requested within five (5) working days parties. The decision of the department manager’s answer, otherwise the matter will Centre shall be closed. The Pulp Mill Manager, or his designate, will meet with the committee delivered in an attempt to resolve the grievance writing within ten (10) working days following the date of receipt of a request for such meeting. The International Representative Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Union or his designate may Agreement shall be present originated at this stage to assist the Local Union. The Pulp Mill Manager shall give written decision Step within five (5) working ten days following the aforementioned meetingcircumstances giving rise to the grievance. Failing settlement under It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the above procedure, the matter may then regular grievance procedure shall not be taken to arbitration, provided that the aggrieved party notifies the other party to this agreement of its intention to do so. However, if no written notification is received within five (5) working days of the final decision in Step thereby Where the grievance is a Centre grievance it shall be deemed settled or abandoned. Discharge cases or matters concerning the application, interpretation and administration of the Agreement that concern a group of employees or that would not normally fail within the authority of the local supervisors referred to in Steps and may be submitted as a grievance in Step Any of the time limits provided above may be extended by mutual consent of the parties hereto. Time limits as referred to above shall exclude Saturdays, Sundays and holidays.filed with each