Common use of Student Satisfaction Clause in Contracts

Student Satisfaction. The College uses a range of methods to understand the level of student satisfaction with the delivery of the curriculum and the other services it offers. These are conducted face-to-face, through representatives or by survey. It also operates a complaints handling process for when students and others are not happy with the service they receive. The College conducts an annual survey of its students which incorporates the questions from the national student satisfaction survey. It uses this survey to inform areas where satisfaction is low i.e. where the satisfaction level is below 87%. In these cases, the faculty or department involved is required to identify and implement actions to improve the service. The College also operates a programme of detailed internal reviews agreed on an annual basis with the Regional Board. These lead to action plans, the progress of which is monitored by the Regional Board’s Curriculum & Quality Committee.

Student Satisfaction. ‌ The College uses a range of methods to understand the level of student satisfaction with the delivery of the curriculum and the other services it offers. These are conducted face-to-face, through representatives or by survey. It also operates a complaints handling process for when students and others are not happy with the service they receive. The College conducts an annual survey of its students which incorporates the questions from the national student satisfaction survey. It uses this survey to inform areas where satisfaction is low i.e. where the satisfaction level is below 87%. In these cases, the faculty or department involved is required to identify and implement actions to improve the service. The College also operates a programme of detailed internal reviews agreed on an annual basis with the Regional Board. These lead to action plans, the progress of which is monitored by the Regional Board’s Curriculum & Quality Committee.