Common use of Student Satisfaction Clause in Contracts

Student Satisfaction.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of excellent and good responses) at Lakehead for NSSE Question “How would you evaluate your entire educational experience at this institution?” = 72% for Senior Year respondents.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of definitely yes and probably yes responses) at Lakehead for NSSE Question “If you could start over again, would you go to the same institution you are now attending?” = 72% for Senior Year respondents.  Please provide one or more example in the space provided below of a promising practice that Lakehead used during 2009-10 to increase student satisfaction. A promising practice could be a strategy, initiative or program viewed by the institution to be an innovative practice, success story and/or key accomplishment that the institution would like to highlight. Student Faculty Interaction and the quality of relationships between students and faculty, as measured by NSSE, continues to be high. Lakehead has recently modified its course evaluation survey (Student Evaluation of Teaching) to allow instructors to gather additional feedback from students to refine their instructional methods and course content. Satisfaction with courses and instructors is high as measured by the Lakehead University Student Evaluation of Teaching. 82% of respondents agree or strongly agree they would recommend their instructor and 77% agree or strongly agree they would recommend their course. Student Affairs continues refine its programs to support Lakehead’s student centred commitment. Just-in-time academic advising and tutoring by the Math Assistance Centre has made resources available to students when they need it. Academic advising was improved and expanded to help "at risk" populations of students work towards their educational goals. An increased number of student health clinics are now offered to meet the demand for medical services.

Student Satisfaction.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of excellent and good responses) at Lakehead Algoma for NSSE Question “How would you evaluate your entire educational experience at this institution?” = 72% N/A for Senior Year respondents.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of definitely yes and probably yes responses) at Lakehead Algoma for NSSE Question “If you could start over again, would you go to the same institution you are now attending?” = 72% N/A for Senior Year respondents.  Please provide one or more example in the space provided below of a promising practice that Lakehead Algoma used during 2009-10 to increase student satisfaction. A promising practice could be a strategy, initiative or program viewed by the institution to be an innovative practice, success story and/or key accomplishment that the institution would like to highlight. AU supports academic and non-academic endeavours and cultivates positive relationships among student, staff and faculty. Students are supported with many extra-curricular student activities. Student Services department works closely with many student committees including the students union to ensure activities all well communicated and attended. Faculty Interaction interaction with students is important during the student‟s academic studies. First year students are provided an opportunity to meet with a full-time professor to review their course selection during the first-year academic student orientations. As well, upper year students or current students are required (mandatory) to meet with faculty to assist in their course selection for academic progression. AU enriches the educational experience of many students with opportunities for COOP, academic student exchanges, community service and the quality of relationships between student diversity. We develop and promote theme nights, events for international students and faculty, student clubs/committee events. Other activities such as measured by NSSE, continues to be high. Lakehead has recently modified its course evaluation survey (Student Evaluation of Teaching) to allow instructors to gather additional feedback from students to refine their instructional methods and course content. Satisfaction with courses and instructors is high as measured a trip by the Lakehead University Student Evaluation of Teaching. 82% of respondents agree or strongly agree they would recommend their instructor and 77% agree or strongly agree they would recommend their course. Student Affairs continues refine its programs History Society to support Lakehead’s student centred commitment. Just-in-time Cuba engaged many students who attended in complimenting learning opportunities that enhance academic advising and tutoring by the Math Assistance Centre has made resources available to students when they need it. Academic advising was improved and expanded to help "at risk" populations of students work towards their educational goals. An increased number of student health clinics are now offered to meet the demand for medical servicesprograms.

Student Satisfaction.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of excellent and good responses) at Lakehead ▇▇▇▇▇ for NSSE Question “How would you evaluate your entire educational experience at this institution?” = 7283.8% for Senior Year respondents.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of definitely yes and probably yes responses) at Lakehead ▇▇▇▇▇ for NSSE Question “If you could start over again, would you go to the same institution you are now attending?” = 7279.1% for Senior Year respondents.  Please provide one or more example in the space provided below of a promising practice that Lakehead ▇▇▇▇▇ used during 2009-10 to increase student satisfaction. A promising practice could be a strategy, initiative or program viewed by the institution to be an innovative practice, success story and/or key accomplishment that the institution would like to highlight. Student Brock Base Camp (BBC) provides a unique start to the university experience. Offered through the Faculty Interaction of Applied Health Sciences, BBC offers rock climbing, canoeing and the quality backpacking trips for incoming undergraduate students (regardless of relationships between Faculty) during July and August. BBC trips are three to five days long and are led by current ▇▇▇▇▇ students and facultyalumni. The program is coordinated by ▇▇▇▇▇ faculty and staff with extensive outdoor experience. Each trip includes incoming undergraduate students and leaders and provides a great chance to meet a diverse group of classmates. Students explore the outdoors, travel and camp together, share stories, and create connections with new friends for Fall. They can ask questions about what being a university student is like, find out what it takes to make healthy choices while living away from home, and gain confidence about going into first year. In addition, the LEAP (Leadership Engagement Achievement Pride) program is an innovative new orientation pilot program launched in the summer of 2009. The program is designed to introduce new students to all aspects of their upcoming university education; both outside and inside the classroom. The LEAP program curriculum includes hands on training sessions on leadership, mentorship and learning skills, as measured by NSSEwell as a community service project, continues and an interactive simulation of a students’ first year at Brock. Students also begin to be highbuild a sense of community with a progressive dinner, a bus tour of St. Catharines and a night in residence. Lakehead has recently modified its course evaluation survey (Student Evaluation of Teaching) to allow instructors to gather additional feedback from The program encourages students to refine build their instructional methods education both in the community and course contentin the classroom. Satisfaction with courses and instructors is high as measured by the Lakehead University Student Evaluation of Teaching. 82% of respondents agree or strongly agree they would recommend Communique (CACUSS national magazine) profiled LEAP successes in a full page article in their instructor and 77% agree or strongly agree they would recommend their course. Student Affairs continues refine its programs to support Lakehead’s student centred commitment. Just-in-time academic advising and tutoring by the Math Assistance Centre has made resources available to students when they need it. Academic advising was improved and expanded to help "at risk" populations of students work towards their educational goals. An increased number of student health clinics are now offered to meet the demand for medical servicesWinter 2010 edition.

Student Satisfaction.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of excellent and good responses) at Lakehead Toronto for NSSE Question “How would you evaluate your entire educational experience at this institution?” = 7270.9% for Senior Year respondents.  • Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of definitely yes and probably yes responses) at Lakehead Toronto for NSSE Question “If you could start over again, would you go to the same institution you are now attending?” = 7270% for Senior Year respondents.  • Please provide one or more example in the space provided below of a promising practice that Lakehead Toronto used during 2009-10 to increase student satisfaction. A promising practice could be a strategy, initiative or program viewed by the institution to be an innovative practice, success story and/or key accomplishment that the institution would like to highlight. Student Faculty Interaction Although survey results from tools such as NSSE identify areas to enhance the student experience at U of T, they do not offer explanations of the underlying causes. Recognizing the need for deeper understanding of some of the priority issues highlighted in these surveys and the quality ways in which the University can respond, the Vice-▇▇▇▇▇▇▇, Students, initiated a tri-campus, qualitative assessment project to drill down into some areas of relationships between students the undergraduate student experience. The University held a series of 38 focus groups which were convened across all three campuses and involved 367 students. A report of the participants’ feedback has been distributed to stakeholders (e.g. departments, colleges and faculties). A Council on Student Experience, a tri-campus committee of staff and faculty, serves as measured by NSSEthe central locus of discuss and coordination of efforts to address the issues. This fall, continues the Council will work to be high. Lakehead has recently modified its course evaluation survey (Student Evaluation of Teaching) to allow instructors to gather additional feedback from students to refine their instructional methods and course content. Satisfaction with courses and instructors is high as measured by the Lakehead University Student Evaluation of Teaching. 82% of respondents agree or strongly agree they would recommend their instructor and 77% agree or strongly agree they would recommend their course. Student Affairs continues refine its programs to support Lakehead’s student centred commitment. Just-in-time academic advising and tutoring by the Math Assistance Centre has made resources available to students when they need it. Academic advising was improved and expanded to help "at risk" populations of students work towards their educational goals. An increased establish a number of student health clinics are now offered to meet the demand for medical servicesworking groups in addressing key issues of student-faculty interaction, orientation, academic and personal support and quality of service.

Student Satisfaction.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of excellent and good responses) at Lakehead your institution for NSSE Question “"How would you evaluate your entire educational experience at this institution?” = 72% " for Senior Year respondents.  respondents = 87% • Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of definitely yes and probably yes responses) at Lakehead your institution for NSSE Question “"If you could start over again, would you go to the same institution you are now attending?” = 72% " for Senior Year respondents.  respondents = 84% • Please provide one or more example examples in the space provided below of a promising practice that Lakehead Queen's University used during 2009-10 to increase student satisfaction. A promising practice could be a strategy, initiative or program viewed by the institution to be an innovative practice, success story and/or key accomplishment that the institution would like to highlight. Student To increase "hands-on" activities in upper years, the Faculty Interaction of Engineering and Applied Science is developing a professional spine in all of its undergraduate programs. The School of Business introduced a proactive advising program, offering informal drop-in sessions with advisors and workshops in time management, exam study, etc., to improve skills before academic performance becomes a problem. The School of Graduate Studies and the quality Division of relationships between Student Affairs supported the Graduate Student Life Working Group and worked toward acquisition of library study space for exclusive graduate student use, and identifying social opportunities for graduate students and faculty, as measured by NSSE, continues to be high. Lakehead has recently modified its course evaluation survey (Student Evaluation of Teaching) to allow instructors to gather additional feedback from students to refine their instructional methods partners and course content. Satisfaction with courses and instructors is high as measured by the Lakehead University Student Evaluation of Teaching. 82% of respondents agree or strongly agree they would recommend their instructor and 77% agree or strongly agree they would recommend their course. Student Affairs continues refine its programs to support Lakehead’s student centred commitment. Just-in-time academic advising and tutoring by the Math Assistance Centre has made resources available to students when they need it. Academic advising was improved and expanded to help "at risk" populations of students work towards their educational goals. An increased number of student health clinics are now offered to meet the demand for medical servicesfamilies.

Student Satisfaction.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of excellent and good responses) at Lakehead your institution for NSSE Question “"How would you evaluate your entire educational experience at this institution?” = 72% " for Senior Year respondents.  respondents = 86% • Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of definitely yes and probably yes responses) at Lakehead your institution for NSSE Question “"If you could start over again, would you go to the same institution you are now attending?” = 72% " for Senior Year respondents.  respondents = 85% • Please provide one or more example examples in the space provided below of a promising practice that Lakehead Trent University used during 2009-10 to increase student satisfaction. A promising practice could be a strategy, initiative or program viewed by the institution to be an innovative practice, success story and/or key accomplishment that the institution would like to highlight. Trent's Service First initiative was established to build on ▇▇▇▇▇'▇ well-known client-focused attitude to increase student satisfaction for better recruitment and retention. The purpose of the initiative was to identify best service practices and provide service information and training to improve customer service at the university. Workshops were offered to staff with topics such as effective communication. An employee recognition process was also set up to recognize excellence in service at the university. Part of this initiative also includes the use of Trent Student Faculty Interaction Service Agents, a group of upper year students who provide front line service at the entrance of the student services building to answer any questions students might have during introductory seminar week and the quality first week of relationships between classes. The Trent Community Sport and Recreation Centre was expanded and renovated in 2009-10. The $16 million, 76,000 square foot state-of-the-art home for sports, fitness and recreation at Trent will offer the community and our students a full-spectrum indoor and outdoor athletics and recreation experience unparalleled anywhere in the region. This new facility, supported by generous donations from ▇▇▇▇▇▇ ▇▇▇▇, international Trent alumnus, and the City of Peterborough, provides vital wellness services to Trent students and faculty, as measured by NSSE, continues the community. A variety of new and continuing activities connected to be highthe colleges at Trent took place during the 2009-10 academic year. Lakehead has recently modified its course evaluation survey (Student Evaluation Formal induction ceremonies took place for new members of Teaching) to allow instructors to gather additional feedback from students to refine their instructional methods and course content. Satisfaction Trent's residential colleges; the Great Trent Video Contest took place with courses and instructors is high as measured by two winning videos being chosen that expressed the Lakehead University Student Evaluation spirit of Teaching. 82% of respondents agree or strongly agree they would recommend their instructor and 77% agree or strongly agree they would recommend their course. Student Affairs continues refine its programs to support Lakehead’s student centred commitment. JustTrent; two artists-in-time residence were hosted at Trent - a Canadian jazz recording artist and a Canadian film-maker. The intercollegiate spelling bee and battle of the bands were a success, as were the 5 theme based living/learning communities. Many additional engagement activities took place connected to the colleges including college academic advising awards ceremonies for graduating students, college formal dances, and tutoring by the Math Assistance Centre has made resources available to students when they need it. Academic advising was improved and expanded to help "at risk" populations of students work towards their educational goals. An increased number of student health clinics are now offered to meet the demand for medical servicescollege dinners.

Student Satisfaction.  Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of excellent and good responses) at Lakehead your institution for NSSE Question “"How would you evaluate your entire educational experience at this institution?” = 72% " for Senior Year respondents.  respondents = N/A • Per the 2008 National Survey of Student Engagement (NSSE) as posted by the Common University Data Ontario, 2009, the undergraduate student satisfaction rate (total of definitely yes and probably yes responses) at Lakehead your institution for NSSE Question “"If you could start over again, would you go to the same institution you are now attending?” = 72% " for Senior Year respondents.  respondents = N/A • Please provide one or more example examples in the space provided below of a promising practice that Lakehead Northern Ontario School of Medicine used during 2009-10 to increase student satisfaction. A promising practice could be a strategy, initiative or program viewed by the institution to be an innovative practice, success story and/or key accomplishment that the institution would like to highlight. NOSM does not conduct a student satisfaction survey per se, at least we have not done so thus far in our brief history. In 2009-10, we began discussions regarding the development of a study to explore students’ experiences with their first year orientation program. The study was developed to the point that by February 2010, we had agreed upon an early stage project charter and a name for the study: Critical Analysis of NOSM Orientation Effectiveness (CANOE). We plan to seek Research Ethics Board approval at Lakehead and Laurentian Universities for implementation in 2010-11. Student Faculty Interaction satisfaction at NOSM is generally equated with student engagement. In that regard, NOSM learners are very engaged and the quality of relationships between students play active and facultymeaningful roles on many important and varied committees: Academic Council, as measured by NSSEUndergraduate Medical Education Committee (UMEC), continues to be high. Lakehead has recently modified its course evaluation survey Student Assessment and Promotion Committee (Student Evaluation of TeachingSAPC), Phase 1, 2 and 3 Committees, Awards Committee, Learner Affairs Reference Group (LARG) to allow instructors to gather additional feedback from students to refine their instructional methods and course content. Satisfaction with courses and instructors is high as measured by the Lakehead University Student Evaluation of Teaching. 82% of respondents agree or strongly agree they would recommend their instructor and 77% agree or strongly agree they would recommend their course. Student Affairs continues refine its programs to support Lakehead’s student centred commitment. Just-in-time academic advising and tutoring by the Math Assistance Centre has made resources available to students when they need it. Academic advising was improved and expanded to help "at risk" populations of students work towards their educational goals. An increased number of student health clinics are now offered to meet the demand for medical servicesname a few.