Common use of Student Satisfaction Clause in Contracts

Student Satisfaction. ‌ The College uses a range of methods to understand the level of student satisfaction with the delivery of the curriculum and the other services, conducted face-to-face, through representatives or by survey. We operate a complaints handling process for when students and others are not satisfied with the service they receive. We conduct an annual survey of our students, which incorporates the questions from the national student satisfaction and engagement survey. We use this survey to inform areas where satisfaction is lower than targets set. In these cases, the faculty or department involved is required to identify and implement actions to improve the service. The targets themselves are subject to annual review.