Supplier Performance Management Clause Samples

The SUPPLIER PERFORMANCE MANAGEMENT clause establishes the framework for monitoring and evaluating the supplier’s performance throughout the duration of the contract. It typically outlines the metrics, reporting requirements, and review processes that will be used to assess whether the supplier is meeting agreed-upon standards, such as delivery timelines, quality benchmarks, or service levels. By setting clear expectations and accountability measures, this clause helps ensure consistent supplier performance and provides mechanisms to address issues proactively, thereby reducing the risk of service failures or disputes.
POPULAR SAMPLE Copied 13 times
Supplier Performance Management. Supplier agrees to support Sun’s Supplier Performance Management process which is used to measure Supplier’s ongoing performance, as described in the Supplier Handbook.
View SourceView Similar (2)
Supplier Performance Management. 11.1 CMU will continually monitor the successful suppliers’ performance for this framework during the contract period. As a minimum, CMU will use a supplier scorecard process which will monitor: • Volume of product supplied • Quantity of stock held • Number of complaints received in relation to number of orders received • Receipt of monthly MI by the required date and in the required format. 11.1.1 Each of these areas will be given a score on a monthly basis and these scores are used to obtain a quarterly score for the supplier. 11.1.2 Suppliers are required to score above a minimum score of 80% for each area. Suppliers' scores will be discussed in supplier review meetings which will be held on a regular basis throughout the term of the framework. 11.1.3 Further details on the supplier scorecard can be viewed in the Excel spreadsheet attached below. 2018_2019 SUPPLIER NAME 1 Allocated Volume 100,000 Q1 Q2 Q3 Q4 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Target volume 8,333 8,333 8,333 8,333 8,333 8,333 8,333 8,333 8,333 8,333 8,333 8,333 Actual Volume Q total target volume 25,000 25,000 25,000 25,000 Q total actual volume - - - - 2 Innovation Comment Q1 Q2 Q3 Q4 3 Management Information Q1 Q2 Q3 Q4 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Correct data received at the right time Score Score Q 0 0 0 0 4 Continuity of Supply 3 month stock figure 25,000 Product allocation 100,000 Q1 Q2 Q3 Q4 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Stock level Above 3 month - 25,000 - 25,000 - 25,000 - 25,000 - 25,000 - 25,000 - 25,000 - 25,000 - 25,000 - 25,000 - 25,000 - 25,000 Score Score Q - - - - Stock out Score Score Q - - - - SUPPLIER NAME: SUPPLIER NAME 3) Stock out 25.5 0 77 Customer Satisfaction 4) Complaint about supplier received 27.5 0 83 TOTAL 0 300 Total score: Recommendation: NOT APPROVED 0% 3) Stock out 25.5 0 77 Customer Satisfaction 4) Complaint about supplier received 27.5 0 83 TOTAL 0 300 Total score: Recommendation: NOT APPROVED 0% 3) Stock out 25.5 0 77 Customer Satisfaction 4) Complaint about supplier received 27.5 0 83 TOTAL 0 300 Total score: Recommendation: NOT APPROVED 0% 3) Stock out 25.5 0 77 Customer Satisfaction 4) Complaint about supplier received 27.5 0 83 TOTAL 0 300 Total score: Recommendation: NOT APPROVED 0% ation Q1 0% Q2 0% Q3 0% Q4 0% Q1 Q2 Q3 Q4 Series1 0% 0% 0% 0% 0% SUPPLIER 1 SUPPLIER 2 SUPPLIER 3 SUPPLIER 4 Score 0% 0% 0% 0% 11.2 CMU will operate a Customer Complaints procedure and all customer complaints will be...
View SourceView Similar (2)
Supplier Performance Management. Supplier agrees to support Dot Hill's Supplier Performance Management process which is used to measure Supplier's ongoing performance, as described in the Supplier Guidelines.
View SourceView Similar (2)
Supplier Performance Management. Supplier performance management will be subject to the SLA which will be monitored by the JRA.
View Source
Supplier Performance Management 
View SourceView Similar (5)

Related to Supplier Performance Management

  • Performance Management 17.1 The Contractor will appoint a suitable Account Manager to liaise with the Authority’s Strategic Contract Manager. Any/all changes to the terms and conditions of the Agreement will be agreed in writing between the Authority’s Strategic Contract Manager and the Contractor’s appointed representative. 17.2 The Contractor will ensure that there will be dedicated resources to enable the smooth running of the Framework Agreement and a clear plan of contacts at various levels within the Contractor's organisation. Framework Public Bodies may look to migrate to this Framework Agreement as and when their current contractual arrangements expire. The Contractor will where necessary assign additional personnel to this Framework Agreement to ensure agreed service levels are maintained and to ensure a consistent level of service is delivered to all Framework Public Bodies. 17.3 In addition to annual meetings with the Authority's Strategic Contract Manager, the Contractor is expected to develop relationships with nominated individuals within each of the Framework Public Bodies to ensure that the level of service provided on a local basis is satisfactory. Where specific problems are identified locally, the Contractor will attempt to resolve such problems with the nominated individual within that organisation. The Authority's Strategic Contract Manager will liaise (or meet as appropriate) regularly with the Framework Public Bodies' Contract Manager, and where common problems are identified, it will be the responsibility of the Contractor to liaise with the Authority's Strategic Contract Manager to agree a satisfactory course of action. Where the Contractor becomes aware of a trend that would have a negative effect on one or more of the Framework Public Bodies, they should immediately notify the Authority's Strategic Contract Manager to discuss corrective action. 17.4 Regular meetings, frequency to be advised by Framework Public Body, will be held between the Framework Public Bodies' Contract Manager and the Contractor's representative to review the performance of their Call-Off Contract(s) under this Framework Agreement against the agreed service levels as measured through Key Performance Indicators (KPIs). Reports will be provided by the Contractor to the Framework Public Bodies' Contract Manager at least 14 days prior to the these meetings. 17.5 Performance review meetings will also be held annually, between the Authority's Strategic Contract Manager and the Contractor's representative to review the performance of the Framework Agreement against the agreed service levels as measured through Key Performance Indicators. A summary of the quarterly reports will be provided by the Contractor at least 14 days prior to these meetings. 17.6 The Authority will gather the outputs from contract management to review under the areas detailed in the table below. Provision of management reports 90% to be submitted within 10 working days of the month end Report any incident affecting the delivery of the Service(s) to the Framework Public Body 100% to be reported in writing to FPB within 24 hours of the incident being reported by telephone/email Prompt payment of sub-contractors and/or consortia members (if applicable). Maximum of 30 from receipt of payment from Framework Public Bodies, 10 days target 100% within 30 days

  • Performance Monitoring ‌ A. Performance Monitoring of Subrecipient by County, State of California and/or HUD shall consist of requested and/or required written reporting, as well as onsite monitoring by County, State of California or HUD representatives. B. County shall periodically evaluate Subrecipient’s progress in complying with the terms of this Contract. Subrecipient shall cooperate fully during such monitoring. County shall report the findings of each monitoring to Subrecipient. C. County shall monitor the performance of Subrecipient against the goals, outcomes, milestones and performance standards required herein. Substandard performance, as determined by County, will constitute non-compliance with this Contract for which County may immediately terminate the Contract. If action to correct such substandard performance is not taken by Subrecipient within the time period specified by County, payment(s) will be denied in accordance with the provisions contained in this Paragraph 47 of this Contract. D. HUD in accordance with 24 CFR Part 570 Subpart O, 570.902, will annually review the performance of County to determine whether County has carried out its Community Development Block Grant (CDBG) assisted activities in a timely manner and has significantly disbursed CDBG funds and met the mandated “1.5 ratio” threshold. Subrecipient is responsible to ensure timely drawdown of funds.

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).