Supplier Support Sample Clauses

Supplier Support. 7.1 Prior to supply of the Products, and for the Term, the Supplier will make available to UoA a telephone number at which the Supplier can be contacted between [ ] hours, [ ] days a week to provide support to UoA and answer any questions UoA may have in relation to the Products or the Services. The Supplier will ensure it has appropriately qualified personnel to provide the aforementioned support to UoA.‌ 7.2 The Supplier will provide the support Services referred to in [clause 7.1] at no cost to UoA.

Supplier Support. Supplier will provide to Alcatel and its customers the following levels of support during the Product warranty period or if purchased from Supplier a Support Service contract: (a) LEVEL 3 SUPPORT: generating workarounds for hardware and software problems that are beyond the scope of Level 2 Support. Perform complex problem reproduction and development engineering support to create, test, and implement, maintenance code patches to remedy identified problems. Support Responsibilities Level 1: Alcatel or Alcatel Channel Level 2: Alcatel Level 3: Supplier (per the terms of the service and support terms set forth in Schedule 3.1)

Supplier Support. At Ascension Health’s request, Supplier shall assist Ascension Health on an ongoing basis in developing Ascension Health Standards, annual Strategic Plans and short-term implementation plans with respect to revenue cycle strategies. The assistance to be provided by Supplier shall include: (i) active participation with Ascension Health representatives on permanent and ad-hoc committees and working groups addressing such issues; (ii) assessments of the then-current Ascension Health Standards; (iii) analyses of the appropriate direction for such Ascension Health Standards in light of business priorities, business strategies, competitive market forces, and changes in technology; (iv) the provision of information to Ascension Health regarding Supplier’s technology, business processes and telecommunications strategies for its own business; and (v) recommendations regarding standards, processes, procedures, methodologies and controls and associated architectures, standards, products and systems. With respect to each recommendation, Supplier shall provide the following at a level of detail sufficient to permit Ascension Health to make an informed business decision: (A) the projected cost to the Eligible Recipients and cost/benefit analyses; (B) the changes, if any, in the personnel and other resources Supplier and/or the Eligible Recipients will require to operate and support the changed environment; (C) the resulting impact on the total costs of the Eligible Recipients; (D) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (E) general plans and projected time schedules for development and implementation. Supplier shall provide such assistance [**] to Ascension Health or another Eligible Recipient.

Supplier Support. As requested by Kraft, Supplier shall assist Kraft on an on-going basis in defining (A) information technology and other standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Supplier in the performance of the Services; and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Supplier in connection therewith (collectively, the “Kraft Standards”). As of the Effective Date, the Kraft Standards include the standards set forth on Schedule 8. Supplier also shall assist Kraft on an annual basis or otherwise as requested by Kraft in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Supplier shall include: (i) active participation with Kraft representatives on permanent and ad-hoc committees and working groups addressing such issues; (ii) assessments of the then-current Kraft Standards at a level of detail sufficient to permit Kraft to make informed business decisions; (iii) analyses of the appropriate direction for such Kraft Standards in light of business priorities, business strategies, competitive market forces, and changes in technology; (iv) the provision of information to Kraft regarding Supplier’s technology, business processes and telecommunications strategies for its own business that Supplier generally makes available to its customers; and (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems. With respect to each recommendation, Supplier shall provide the following at a level of detail sufficient to permit Kraft to make an informed business decision: (i) the projected cost to Kraft and the Eligible Recipients and cost/benefit analyses; (ii) the changes, if any, in the personnel and other resources Supplier, Kraft and/or the Eligible Recipients will require to operate and support the changed environment; (iii) the resulting impact on the total costs of Kraft and the Eligible Recipients; (iv) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (v) general plans and projected time schedules for development and implementation. Any assistance provided by [ * * * ] under [ * * * ] or [ * * * ], [ * * * ], or [ * * * ] (except as otherwise provided in [ * * * ]) shall be at no [ * * * ] beyond the [ * * * ] specified in ...

Supplier Support. The Parties shall collaborate in good faith to identify any materials, equipment and suppliers that may be needed to perform their obligations under any Workplan or SOW. PowerCo will consider in good faith (but without obligation) whether there are opportunities to leverage PowerCo’s existing contractual relationships with such suppliers to support QS.

Supplier Support. The Buyer hereby agrees and acknowledges that it shall be solely responsible for dealing with enquiries and complaints from Suppliers in respect of a Buyer Offer. The Buyer shall supply an email address, telephone number and postal address to Buyers for the purpose of support, complaints and enquiries. In responding to and handling support, requests, enquiries and complaints, the Buyer shall, and shall procure that its staff shall, respond promptly and act in a professional and business-like manner in their communications with Suppliers.

Supplier Support. Supplier shall give the Merck Group all reasonable assistance in its efforts to introduce and sell the Products in the Territory. This includes, free of charge, the supply of promotional materials and other marketing instruments in reasonable quantities, some training of the sales staff of the Merck Group and the supply of information and data requested by Merck which is reasonably necessary to establish the Products and to promote an effective Product launch. Such information and data include, but is not limited to, the Launch Package and the Material Master Standard Data Structure. The Launch Package is attached as Appendix 4; the Material Master Standard Data Structure will be compiled by the parties after the Effective Date and attached to Appendix 4, by way of written and executed amendment. Supplier shall be solely responsible for the protection of its intellectual property rights in Property and retains sole and exclusive ownership of all such intellectual property. No rights regarding the Products, except those expressly stated in this Agreement, are transferred to the Merck Group under this Agreement.

Supplier Support. As requested by ABM and subject to Section 15.10, Supplier shall assist ABM in defining application management, telecommunication, IT infrastructure, help desk, and information technology policies, processes, procedures, controls, products, systems, architectures and standards on an ongoing basis to be adhered to by Supplier in the performance of the Services and to be provided, operated, managed, supported and used by Supplier in connection therewith (collectively, the “ABM Standards”) and in preparing long-term Strategic Plans and short-term implementation plans on an annual basis. The assistance to be provided by Supplier shall include (i) active participation with ABM representatives on permanent and ad-hoc committees and working groups addressing such issues; (ii) assessments of the then-current ABM Standards; (iii) analyses of the appropriate direction for such ABM Standards in light of business priorities, business strategies, Supplier’s technical knowledge/expertise and competitive market forces; and (iv) recommendations regarding IT infrastructure and information technology architectures and platforms, software and hardware products, strategies and directions and other enabling technologies and processes. With respect to each recommendation, Supplier shall provide estimates and analysis of the following at a level of detail reasonably sufficient to permit ABM to make an informed business decision: (i) cost projections and cost/benefit analyses; (ii) the changes, if any, in the personnel and other resources required to operate and support the changed environment; (iii) the resulting impact on ABM’s application management, telecommunication, IT infrastructure, help desk, and information technology costs; (iv) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (v) general plans and projected time schedules for development and implementation.

Supplier Support. Boeing has entered, or anticipates entering, into product support agreements with suppliers (Boeing Suppliers) of major system components manufactured by such Suppliers to be installed on the Aircraft (Supplier Components). Such product support agreements commit, or are expected to commit, the Boeing Suppliers to provide to Boeing's Buyers and/or the Buyer's designees support services with respect to the Supplier Components which can be reasonably expected to be required during the course of normal operation. This support includes but is not limited to shelf-stock of certain spare parts, emergency spare parts, timely delivery of spare parts, and technical data related to the Supplier Components. Copies of such product support agreements will be provided to Buyer on or about September 20, 1996 in Boeing Document D6-56115, Volumes 1 and 2 for Model 737-490 Aircraft and on or about September 1, 1998 in Boeing Document D6-56115 for Model 737-790 Aircraft and on or about July 1, 2000 for Model 737-990 Aircraft. In the event Buyer has used due diligence in attempting to resolve any difficulty arising in normal business transactions between Buyer and a Boeing Supplier with respect to product support for a Supplier Component manufactured by such Supplier and if such difficulty remains unresolved, Boeing will, if requested by Buyer, assist Buyer in resolving such difficulty. Assistance will be provided by the Spares Supplier Support and Data Management Organization within the Boeing Buyer Services Division. *** *** Confidential treatment has been requested pursuant to Section III.D. of the request for confidential treatment dated March 11, 2003. Alaska Airlines 1954-4R2 Page 10 *** Very truly yours, THE BOEING COMPANY By ----------------------------- Its Attorney-In-Fact ---------------------------- ACCEPTED AND AGREED TO this Date: , 1998 -------------------