Support Activities Clause Samples
The Support Activities clause defines the obligations and scope of assistance that one party must provide to the other, typically in the context of ongoing services or project implementation. This may include technical support, training, troubleshooting, or maintenance services, and often outlines response times, methods of communication, and the types of issues covered. Its core practical function is to ensure that the recipient of services receives adequate help to use or maintain the product or service effectively, thereby minimizing disruptions and clarifying expectations for both parties.
Support Activities. Except as stated in the applicable Program Addendum or as otherwise agreed upon between the parties in writing, you are not permitted to provide technical support for the Services and should direct any Customer support requests to LastPass through its standard support processes (e.g., the LastPass Support site located at ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/home).
Support Activities. 10.12.1 Field Activity
1. A representative(s) from the Contractor Maintenance team shall visit the SAS once a year (during the warranty period) to review the operation and the service provided.
2. Outstanding site problems shall be investigated during these visits.
3. During these visits then operational procedure updates, the use of software routines and any further utilities shall be demonstrated to site operator staff.
4. Inmarsat shall be provided with an agenda for this visit, two weeks before the actual visit date.
Support Activities. Distributor shall continuously provide support activities in the Territory in order to ensure service quality and sales volumes.
Support Activities. 2.1 As part of the Services, the Supplier will perform the unplanned support activities set out in section 2.2 of this Schedule 1 in response to a problem with the Supported Software discovered by the Buyer, which the Buyer reasonably suspects to be a Software Defect (as opposed to, for example, a hardware or network problem) having taken reasonable steps to determine this.
2.2 The Services will include the following support activities to be performed by the Supplier during Support Hours:
a. Investigating Support Incidents raised by the Buyer’s internal support helpdesk.
b. Where such investigation reveals a Software Defect in the Supported Software, developing a fix to correct the Software Defect.
c. Testing fixes before release to confirm that the Software Defect is resolved and to determine any unexpected side effects, where reasonably possible.
d. Performing any build and release activities necessary to release the fix to the Buyer’s IT department.
e. Keeping the master codebase(s) for the Supported Software up to date using a suitable version control system.
f. The following Additional Services, at the Buyer’s option and direction: • development of enhancements to the Supported Software; • supporting data analysis work; and • archiving legacy forms.
2.3 The Supplier shall deliver resource-days of work in addition to the Digital Service Days (“Additional Days”) to perform the Services, subject to the Supplier having suitably qualified resources available to deliver such Additional Days at the time.
2.4 The Buyer consents to the use of open-source libraries within the enhancements (including those under the Lesser GPL) with the exception of those under “copyleft” licenses such as the GPL and Affero GPL.
Support Activities. SROs will support co-curricular opportunities in the classroom environment for instruction on the social and individual impacts of laws, courts, and the police.
Support Activities. Kamada shall, upon ▇▇▇▇▇▇’▇ request, support the following activities, · Risk assessment for validation at Baxter Facilities specified by ▇▇▇▇▇▇; · Lab- or pilot scale studies as needed for scaling up of the manufacturing of the Baxter Product (according to terms to be agreed to between the Parties;) · Review of engineering requirements for equipment;
Support Activities a) physical activities,
b) arranging and providing transportation services which increase access to the Program,
c) assisting Participants with gaining access to housing,
d) housing information,
e) employment services,
f) assistance for Participants to understand, navigate, and connect to mental health services and other community resources
Support Activities. 1. The PA-TACF may offer educational and interpretive services which support the mission of the Corps and/or the project. This includes assisting, planning, designing, implementing and conducting interpretive and educational programs, activities and exhibits.
2. The PA-TACF may offer scientific, research, maintenance and/or other services which support the mission of the Corps and their natural resource management program. This includes assisting, planning, designing, implementing and conducting scientific and/or maintenance programs, activities and exhibits.
3. The PA-TACF will cooperate with the Corps in the following activities:
a. Provide, when available, seed and seedling stock and other planting or pollinating material for use at the Raystown Lake American Chestnut Restoration and Research Orchard. The best use and distribution of material and seed produced will be determined by PA-TACF.
b. Produce and make available to visitors by sale or free distribution, suitable interpretive and educational literature and aids to increase the visitors understanding and appreciation of the American Chestnut Foundation and the cooperative work at Raystown Lake. Distribution is restricted to a location approved by the Corps. Unused PA-TACF material will be returned to PA-TACF.
c. Acquire specimens or objects associated with American Chestnut Foundation activities of the project area for purposes of adding them to exhibits or programs at Corps visitor centers.
d. Assist in the development and improvement of interpretive devices, and educational materials including signs, exhibits, materials, and audio-visual aids.
e. Assist in the sponsorship and coordination of professional workshops, training opportunities and special events.
f. Provide technical and scientific expertise and guidance for determining the best use of the Raystown Lake American Chestnut Restoration and Research Orchard.
g. Assist the Corps in recruiting volunteers and providing training and assistance to volunteers for planting, pollinating, maintenance and documentation of the orchard and seed collection.
Support Activities. (a) HAPSMobile internal activities having no direct relation to the project will not be supported.
(b) AV translators, interpreters and secretaries will work only for AV under the instruction of AV.
Support Activities. Phone and E-mail support. 24 Hours a day, 7 days a week. No charge to Service Hours for these activities