SUPPORT AND SERVICE LEVELS; TRAINING Clause Samples

SUPPORT AND SERVICE LEVELS; TRAINING. 7.1 Support and Service Level Agreement. RapidDeploy shall provide Support in respect of the Services during the Subscription Term. RapidDeploy shall use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week. Additional information on RapidDeploy’s Service Level Agreement is set forth in Exhibit B.
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SUPPORT AND SERVICE LEVELS; TRAINING. 7.1 Support and Service Level Agreement. RapidDeploy shall provide Support in respect of the Services during the Subscription Term. RapidDeploy shall use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week. Additional information on RapidDeploy’s Service Level Agreement is set forth in Exhibit B. 7.2 Third-Party Integrations. The Services can be used as a standalone service or may be used in conjunction with approved third-party systems, and the Client may subscribe to such third-party systems directly with the provider thereof. If the Services have been activated, the Effective Date will be as noted in the Order Form regardless of whether such third-party installation has been successfully completed. The support offered by RapidDeploy is in relation to the Services and all support queries relating to the third- party services should be directed to third-party support. RapidDeploy shall not be responsible for any loss of Client Content or other issues detrimental to the Client’s business where such issues were caused by or are otherwise attributable to other third parties. 7.3 Access to Training. All training material will be available to Client through online knowledge management system, including detailed documentation of platform updates. The Knowledge Management System is accessible to all authorized users as part of the software platform. Client-specific training requirements will be addressed separately in a Statement of Work.
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Related to SUPPORT AND SERVICE LEVELS; TRAINING

  • Support and Services ISD and HC agree to the following conditions: A. HC agrees to the following for both the mathematics and English language arts courses: i. To share data and provide feedback regarding student success on entry‐level college mathematics and English language arts courses; ii. To train advisors to recognize and honor course(s) on school district transcripts; iii. To ensure that eligible students are counseled directly into college level mathematics, English language arts, and all other courses that require mathematics and English language arts college readiness; B. HC agrees to the following for the college preparatory mathematics courses: i. To provide the Student Learning Outcomes; ii. To provide the syllabi for the courses being offered. iii. To provide regular meetings between the HC faculty and ISD faculty teaching the course. C. HC agrees to the following for the college preparatory English language arts course: i. To provide the Student Learning Outcomes for Integrated Reading/Writing (INRW 0303) course; ii. To provide the syllabi, including types of essays required (i.e., expository, persuasive, and critical analysis). iii. To provide regular meetings between the HC faculty and ISD faculty teaching the course. D. ISD agrees to the following for both the mathematics and English language arts courses: i. To provide highly qualified instructors for the courses being taught; ii. To identify students who are not college ready as stated in HB 5; iii. To provide professional development and resources required to teach the mathematics and English language arts courses; iv. To identify successful completion of the course(s) on the student transcripts as determined by the State of Texas PEIMS number; v. To provide curriculum for the course that is consistent with HC Student Learning Outcomes; vi. To provide assistance with admission, enrollment, and financial aid applications; E. ISD agrees to the following for the college preparatory mathematics course: i. To teach a math course designed to focus on college mathematics (algebraic or non‐algebraic) concepts; ii. Require students to meet college readiness scores on the TSI Assessment; iii. To meet regularly with HC faculty. F. ISD agrees to the following for the college preparatory English language arts course: i. To teach an integrated Reading and Writing course that focuses on critical reading and college‐level writing; ii. Require students to meet college readiness scores on the TSI Assessment; iii. To meet regularly with HC faculty.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.