Support and technical assistance Sample Clauses

Support and technical assistance. The MSP must: (a) as a minimum, provide the following support and technical assistance in relation to the electronic inventory system outlined at item B7 (Inventory management) and the electronic online catalogue and ordering system outlined at item B8 (Order management): (i) the initial and ongoing upload of information to the systems; (ii) the creation and maintenance of user accounts for existing and new Agency Personnel for the online ordering system; (iii) telephone support to users of the systems during Business Hours; (iv) training for Agency Personnel (initial session then on an “as required” basis); (v) the initial and subsequent dissemination of user IDs and passwords to all relevant Agency Personnel; and (vi) the provision of updates on any changes to the systems; (b) upload information provided by each Agency to the MSP IT System and the electronic online catalogue and ordering system outlined at item B8 (Order management); (c) provide a call centre and help desk to manage the following: (i) operation of a dedicated phone line; (ii) operation of a dedicated facsimile line; (iii) data entry of Orders or Authorised Orders received by telephone, mail, email or facsimile; (iv) Order enquires including but not limited to, Authorised Order delivery status, Authorised Order changes or amendments and delivery errors; (v) urgent Orders; and (vi) processing of Agency Apparel returns.
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Related to Support and technical assistance

  • Technical Assistance DFPS may provide informal support, guidance, clarification, and other forms of technical assistance via phone, email, and virtual meeting to resolve Grant or performance compliance issues. Grantee will document all such instances of technical assistance by DFPS in writing, including any implementation work.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • DEVELOPMENT OR ASSISTANCE IN DEVELOPMENT OF SPECIFICATIONS REQUIREMENTS/ STATEMENTS OF WORK

  • Procurement of Goods and Services (a) If the HSP is subject to the procurement provisions of the BPSAA, the HSP will abide by all directives and guidelines issued by the Management Board of Cabinet that are applicable to the HSP pursuant to the BPSAA. (b) If the HSP is not subject to the procurement provisions of the BPSAA, the HSP will have a procurement policy in place that requires the acquisition of supplies, equipment or services valued at over $25,000 through a competitive process that ensures the best value for funds expended. If the HSP acquires supplies, equipment or services with the Funding it will do so through a process that is consistent with this policy.

  • Management of Special and Technical Environment Each certificated support person demonstrates an acceptable level of performance in managing and organizing the special materials, equipment and environment essential to the specialized programs.