Support Hours and Channels Clause Samples

Support Hours and Channels. Standard Support is provided during regular Business Hours. Remote access to customer environment may be required for proper support upon mutual coordinate with Customer. If remote access is not available, Company will not be responsible for any delay caused to the initial response time. Support hours are under Israel local time, Sunday through Thursday; 8:00am to 5:00pm (“Business Hours”). A request for response to a call during hours which are not Business Hours shall be subject to payment of additional fees in accordance with Company’s professional services rates.
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Support Hours and Channels. Standard Support is provided during regular business hours, EST. Remote access to customer environment (i.e. using screen-sharing technology such as WebEx/AT&T Connect etc.) is required for proper support. If remote access is not available, supplier will not be responsible for any delay caused to the initial response time and time resolution.
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Support Hours and Channels. Standard support is provided via email and during regular business hours, Delaware, United States, Daylight Time (IDT). On-site support is not included in such a framework.
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Related to Support Hours and Channels

  • Support Hours Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.

  • Designated Configuration; Trained Personnel State Street and the Fund shall be responsible for supplying, installing and maintaining the Designated Configuration at the Designated Locations. State Street and the Fund agree that each will engage or retain the services of trained personnel to enable both parties to perform their respective obligations under this Addendum. State Street agrees to use commercially reasonable efforts to maintain the System so that it remains serviceable, provided, however, that State Street does not guarantee or assure uninterrupted remote access use of the System.

  • Users There is no limit to the number of users who can access the Software. You can invite any person You wish to access the Software.

  • Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

  • Passengers THE CARRIER shall be liable for damages resulting from the death of a Passenger or any bodily injury sustained by a Passenger if the act causing the damages took place on board the aircraft or during boarding or deboarding operations.