Support Levels and Payment for Perpetual Licences Sample Clauses
Support Levels and Payment for Perpetual Licences. Customers purchasing Licensed Solutions under a perpetual license have the option to purchase Premier, Standard, or Basic Support Services. The fees as provided on the applicable Order or on AvePoint’s invoice to Customer are payable prior to the commencement of any services hereunder. Where an annual payment for multi-year Support Terms has been agreed between the Parties, AvePoint, within its reasonable discretion, shall invoice Customer approximately forty-five (45) days prior to the beginning of each annual period.
Support Levels and Payment for Perpetual Licences. Customers purchasing Licensed Solutions un- der a perpetual license have the option to purchase Premier, Standard, or Basic Support Services. The fees as provided on the applicable Order or on AvePoint’s in- voice to Customer are payable prior to the commence- ment of any services hereunder. Where an annual pay- ment for multi-year Support Terms has been agreed between the Parties, AvePoint, within its reasonable dis- cretion, shall invoice Customer approximately forty-five Support Service Response Times. Support, E- mail, and web support ticket response times shall be based on Issue Severity Level, as defined in the Support Ticket Response Times table below. Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such e-mail or web support ticket request from Cus- tomer per the Issue Description guidelines given in the table below at AvePoint’s sole discretion. AvePoint shall make all commercially reasonable efforts to respond to such support requests within the given Response Time. SUPPORT RESPONSE TIMES
Support Levels and Payment for Perpetual Licences. Customers purchasing Licensed Solutions under a perpetual license have the option to purchase Premier, Standard, or Basic Support Services. The fees as provided on the applicable Order or on AVEPOINT’s invoice to Customer are payable prior to the com- mencement of any services hereunder. Where an an- nual payment for multi-year Support Terms has been agreed between the Parties, AVEPOINT, within its rea- sonable discretion, shall invoice Customer approxi- mately forty-five (45) days prior to the beginning of each annual period.
Support Levels and Payment for Perpetual Licences. Customers purchasing Licensed Solutions under a perpetual license have the option to purchase Premier, Standard, or Basic Support Services. The fees as provided on the applicable Order or on AVEPOINT’s invoice to Cus- tomer are payable prior to the commencement of any services hereunder. Where an annual payment for multi- year Support Terms has been agreed between the Parties, AVEPOINT, within its reasonable discretion, shall invoice Customer approximately forty-five (45) days prior to the
5.2.1. 구독의 경우 지원 수준: AvePoint 에서 구독 기반으로 제공하는 모든 '솔루션'에는 주문에 명시된 구독 기간 동안 최고 지원 서비스가 포함되어 있다.
5.2.2. 영구 라이선스의 지원 수준 및 결제: 영구 라이선스로 '라이선스 솔루션'을 구매하는 고객은 최고, 표준, 기본 지원 서비스에 대한 구매선택권이 있다. 해당 주문 또는 AvePoint 의 송장에 명시된 수수료는 해당 서비스를 시작하기 전에 고객이 지불해야 한다. 본 계약의 당사자들이 여러 해에 걸친 지원 기간 동안 연간 결제를 하기로 합의한 경우, AvePoint 는 그 합당한 재량에 따라, 각 지원 연도가 시작되기 약 45 일 전에 고객에게 송장을 발송해야 한다. beginning of each annual period.