Support Request Clause Samples
A Support Request clause defines the process by which one party can seek assistance or technical support from the other party under the agreement. Typically, it outlines the methods for submitting requests, such as through email or a dedicated portal, and may specify response times or escalation procedures. This clause ensures that both parties have a clear understanding of how support will be provided, helping to manage expectations and resolve issues efficiently.
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Support Request. For the purposes of this agreement, a "Support Request" is generally defined as a request for support to fix a bug in an existing released version of IRONSCALES’ product or a request for support that involves functionality of the stated product.
Support Request. For the purposes of this Agreement, a Support Request is generally defined as a request for support regarding an existing feature of the software, to fix a defect in existing application code, or to request support that involves Customer-specific modifications to application code.
Support Request. Any Support Request received by the Service Provider through Wrike shall be deemed to have been duly submitted, authorized, validated and approved. The Service Provider shall be under no obligation to provide a Response to any Support Request that is not submitted through the Wrike. The Service Provider will provide support only via the Wrike during the hours of 8:00AM to 6:00PM between Monday and Thursday, and 9:00AM to 1:00PM Friday Eastern Standard Time, excluding evenings, weekends and Canadian public holidays (“Business Hours”). The provisions of this SLA do not apply to any Support Request made outside of the prescribed Business Hours.
Support Request. A Support Request is generally defined as a request for support to fix a defect in existing HealthLink Services or a request for information or service such as a question or request for password reset.
Support Request. All Broker requests for support (each, a “Support Request”) will be made by an Authorized Contact via telephone (▇▇▇-▇▇▇-▇▇▇▇) or email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇). Such contact number and email will be referred to herein as a “Contact Point” and may be changed upon notice to Broker.
Support Request. A request for support by Client notifying Gsolutionz either by telephone or email
Support Request. For the purpose of this agreement, a "Support Request" is generally defined as a request for support to (1) fix a defect in an existing component of system, (2) modify or enhance existing system , or (3) provide instructions or training on using the system. Any request that requires modifications to existing system will be subject to a change request process mutually agreed to by both Parties. Support Request is initiated through MyCLSS Website or by phone to ACLS or SGB offices.
Support Request. As used herein, a “Support Request” is a request for support with regards to the system and services provided herein that may also require repair of a defect in existing application code.
Support Request. Each technical support request from Reseller shall include the following information: - Reseller name; - End user name; - Title of the issue; - Date and time that the issue occurred: - Detailed description of the issue error messages (if applicable); and - Screenshots or any other visual element that could help solve the issue.
Support Request. Each technical support request from the Reseller shall include the following information: