Common use of Support Service Levels Clause in Contracts

Support Service Levels. An incident is defined as a situation where the Product does not function as warranted (“Incident”). The detail below defines the severity level of each type of Incident. CertiPath will use commercially reasonable efforts to provide the targeted responses included below.

Support Service Levels. An incident is defined as a situation where the Product does not function as warranted (“Incident”). The detail below defines the severity level of each type of Incident. Contractor through CertiPath will use commercially reasonable efforts to provide the targeted responses included below. Definition: Any Incident having minimal impact on the Product’s operation, defined as an error of inconvenience. Targeted response time: Three business days.