Support Service. 1. The Company shall provide to the customer who has made a user registration the following support services related to the Product free of charge for the support period, which is designated to each of the license. Support services shall be provided in English or Japanese: i. provision of upgrades including the adjustment to defects and the improvement of the Product; and ii. response to inquiries relating to the operation of the Product (including information of the known problems of the Product). iii. Several benefits during your support effective period (Contents of benefits are described on our website, and are subject to change without notice). 2. The Company shall discontinue to provide support and download of the Product three years after its release date of its first decimal place. 3. You shall promptly notify the Company upon any change to items of the user registration with respect to respective licenses for all the Products owned by you. 4. Our obligation related to the support services shall be limited to the reasonable efforts as provided for in paragraph 1 of this Article. The Company shall not be required to provide the support services to the following persons: i. a person who has not completed the user registration in accordance with the procedure set by the Company; ii. a person who has not notified us upon any change to items of the user registration as provided in the preceding paragraph; iii. a person whose user registration has been removed at the request of such person; iv. a person whose support effective period has expired; or v. a person who uses the Product without paying for license of the Product. 5. The Company may cease to render the support services without prior notice in any of the following events: i. when we need emergency maintenance of the computer system; ii. when we are unable to operate the computer system by reason of force majeure such as fire, electric power outage or interruption by any third party; iii. when we are unable to operate the computer system by reason of a natural disaster or the similar to this; and iv. when we deem it necessary to suspend the operation of the computer system due to emergencies other than above. 6. Notwithstanding anything provided in the preceding paragraph, the Company may cease to render the support services for the Product with one (1) year prior notice, and in such event the Company shall have no obligation to provide to you any support services related to such Product.
Appears in 3 contracts
Sources: End User License Agreement, End User License Agreement, End User License Agreement