Common use of Support Service Clause in Contracts

Support Service. REDCap usage is designed as a self-serve model. Users are responsible for their own training, project development, and testing of their own projects. Thus, we strongly encourage REDCap users to take full advantage of the free training materials and resources provided: • REDCap Training Videos • Clinical Research Centers REDCap webpage • UConn REDCap Knowledge Base and FAQ Wiki • Help & FAQ via the top of the main REDCap page, and explanatory text on the REDCap pages While we want to support our end users as much as possible, we have limits to the immediacy and type/amount of support we can provide. We implore users to try to resolve their issue(s) prior to requesting direct Administrator support. Once users have exhausted all the resources provided in the above sources, users may seek individualized support. However, please note that if your question(s) and/or needs are outside of our free support policy, additional fees may apply at an hourly rate of $75 (see Appendix A).

Support Service. REDCap usage is designed as a self-serve model. Users are responsible for their own training, project development, and testing of their own projects. Thus, we strongly encourage REDCap users to take full advantage of the free training materials and resources provided: • REDCap Training Videos • Clinical Research Centers REDCap webpage • UConn REDCap Knowledge Base and FAQ Wiki • Help & FAQ via the top of the main REDCap page, and explanatory text on the REDCap pages While we want to support our end users as much as possible, we have limits to the immediacy and type/amount of support we can provide. We implore users to try to resolve their issue(s) prior to before requesting direct Administrator support. Once users have exhausted all the resources provided in the above sources, users may seek individualized support. However, please note that if your question(s) and/or needs are outside of our free support policy, additional fees may apply at an hourly rate of $75 (see Appendix AB).